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Scott36217078isa5
Participant
March 20, 2024
Question

Sudden failure to print previously printed PDFs.

  • March 20, 2024
  • 4 replies
  • 1336 views

I suddenly have a problem where Adobe Reader will not print. It has printed fine for years (various MACs and OSs), but with no change to the current system, it now fails with an error message (and the printer spits out a blank page). I ran through Adobe's troubleshooting list - no solution. I verified print capability on an identical MAC on the same system and printer - worked fine. I reinstalled Adobe Reader - Nope. I went ahead and upgraded to the current MAC OS - Nope. I re-reinstalled Adobe Reader - Nope

All along and still, my computer will print fine via other apps. 

Adobe Reader v2024.001.20615 (up to date)

MACMini M1 16GB Sonoma 14.4 (up to date)

Epson ET-4760 (driver up to date)

Adobe Reader is useless to me unless I can print my PDFs.

    This topic has been closed for replies.

    4 replies

    J
    Judi36551397v32w
    Participant
    April 5, 2024

    I have the EXACT same problem.  I have always been able to print Adobe PDF files until a few weeks ago.  I have IMAC System Mac OS Catalina.  I have tried everything and still says "file corrupt" unable to print.

    A
    Adobe Employee
    abhisi
    Adobe Employee
    April 3, 2024

    Hi Scott36217078isa5,

     

    Thanks for reporting the issue to us. Could you please provide the following information to investigate the issue.

    1. Is the issue happening every time, or is it happening intermittently.
    2. Is it happening with multiple machines or with one specific machine. Please confirm.
    3. Please try to add the printer again via PS , PCL and airprint route and try to print. Also please share the observation.
    4. It will be great if you can share a video of the issue happening at your end.
    5. Is the issue happening with every PDF file or some sets of PDFs. Please share a PDF on which the issue is happening.

     

    Thanks,
    Abhishek Ranjan Singh

    S
    Scott36217078isa5Author
    Participant
    April 3, 2024

    Most files will not print, including ones which had previously been printed.

    There are only two computers on the system (same printer), one one has the problem.

    Donlt know what "via PS , PCL and airprint route" mean.

    I don't know how to share a file here.

    P
    Adobe Employee
    Priyanshi Nigam
    Adobe Employee
    April 3, 2024

    HI @Scott36217078isa5 ,

    Thanks for reporting the issue to us. Could you please provide the following information to investigate the issue.
    1.Has the problem started happening recently, or has it been going on for a while.
    2. Is the issue happening every time, or is it happening intermittently

    3. Is the issue happening with every PDF file or some sets of PDFs. Please share a PDF.

    Thanks,

    Priyanshi.

    S
    Scott36217078isa5Author
    Participant
    April 3, 2024
    The problem started about two weeks back, after working perfectly for years. 
     
    No known changes to the system were made previous to the failures. 
     
    Since then, I have updated the OS, and verified updates on the printer, and reloaded Adobe Reader (twice). 
     
    Up until a couple days ago, every .pdf file I attempted to print come up as an error, including files which I had previously successfully printed.  
     
    Each time a come across a new .pdf files, I try it.  A few print, most do not. 
     
    I have no idea how to provide the files.
    A
    Adobe Employee
    abhisi
    Adobe Employee
    April 4, 2024

    Hey Scott36217078isa5 ,

     

    Thanks for the quick response and I really appreciate it.

    Could you please provide the following information:

    1) Have you started getting this issue after upgrading Reader on the machine.
    2) Are you facing the issue on 1 machine and you are not facing the issue on 2nd machine which is identical to Ist machine. Please confirm.
    3) Please share the screenshot of the printer on which your facing the issue by following the below steps

    click on apple icon top left side > system settings>printers& scanners > then click on the printer on which issue is occurring > then take a screenshot

     

    Thanks,
    Abhishek Ranjan Singh

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 21, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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