Sudden Missing saved signature

[Grant38766147p8t6]

Hi I had my signature saved to my profile. It has now disappeared. I have reinstalled  Adobe and did an update. It is still missing. It has been saved for years and now missing. Only the initials is there. What can be done?

[Mark_7091]

Have you resolved this issue?  I seem to be having a similar problem in Reader.  I can still apply a new signature using fill & sign, but the checkbox to save it is missing, and any previously saved signatures are gone.  So each time I apply a signature, it has to be done from scratch.  Did you manage to find an answer?

[melita1982]

I just have the same issue. New computer. Business account. Two sigs saved for years. One is now missing. Only one shows. 

[Meenakshi Negi]

Hi melita1982,

Thank you for reaching out. 

Please let us know if you are referring to the signature in Acrobat Sign or the Acrobat application. More information would be helpful. It would be helpful if you could share the screenshot.  

We will get this checked.

Thanks,

Meenakshi

[melita1982]

Acrobat application. Professional. 

I had to add a signature to proceed witht work, but would love to get the old one back if possible. 

Thank you.

[jolandi_8686]

Any feedback on resolving the issue? I'm experiencing the same with my saved signature just vanishing from my profile.

[Mark_7091]

In my case, I am using Acrobat Reader.  Many of my co-workers have noticed the same issue.  My previously saved signatures are gone, and the checkbox to save new ones is not present.  I have even tried on a brand new PC with a fresh installation of Adobe Reader, and even there the checkbox to save a signature is not available. 

[smurf_7210]

I am missing my signatures as well, anyone received help from support yet?

[smurf_7210]

Ok, I think I found the solution. Updating to today's latest version seem to work for me. I recovered my signatures.

[landiea79340028]

Hi. Im having the same issue. 

I tried chatting with a rep to no avail. I had to leave the chat support after about an hour. So many people are complaining about the same issue. Since I was tricked into a year subscription commitment (considering I've been a customer for over 2 decades) im hoping Adobe is investigating this issue and looking for a resolution. 

I too am having the same issue. I got a new iMac, installed the apps (Adobe Acrobat Pro) and my signatures that were initally there, have suddenly disappeared. I did nothing out of the ordinary. I created them in 2020. 

As I suspect you will request an image, here is one to show the absence of the Saved signatures that have been there for years. When i go Adobe > Preferences > Signatures > Identities & Trusted Certificates ... it shows the ones I created exist "somewhere" but no way to allow me use of them. 

It would be really great if you or anyone else could reply to assist all of us, having the same issue! Thanks!