Takes forever to download Acrobat Reader updates

[Guillaume C.23588639mw49]

Hi,

I wanted to make changes to a PDF file.

When I clicked the edit button, I was prompted to download another version of Acrobat Reader.

So I accepted the terms and conditions. Then it started to download.

When I click on the "modify PDF" button again, I get a message like this (I translate from French): "Other tool components are being installed. We will notify you when you can use the tool."

This is absolutely ridiculous. It's 10:07 pm. The download must have started around 10:00 am.

Why is the download taking so long?

If anyone has any information on this, it would be appreciated!

Thank you very much,

Guillaume

[Meenakshi Negi]

Hi Guillaume,

Thank you for reaching out, and sorry about the trouble.

It seems that you are trying to install Acrobat Pro DC. Please cancel or remove other installations and reboot the machine once.

Then install the application from this page: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html. 

Thanks,

Meenakshi

[Guillaume C.23588639mw49]

Hi MeenakshiNegi,

Thank you for your answer.

Indeed, I'm trying to install Acrobat Pro DC.

I rebooted my computer. Then I tried the link you suggested.<

In the Creative Cloud Desktop, it says Acrobat DC is up to date.

But when I open it, in the top right corner, it still mentions that other components are being installed.

I even deinstalled and reinstalled Acrobat DC, but I'm not having much luck.

Am I doing something incorrectly ?

Thank you in advance.

[Meenakshi Negi]

Thank you for sharing the information.

Could you please share the screenshot of the message with us or a small video of what is happening?

Share the OS version on the machine.

- Meenakshi

[Guillaume C.23588639mw49]

Hi,

As you can see in the image, I click on "Edit PDF". In the upper right corner, a blue wheel starts moving. And the message "More tool components are being installed. We will inform you when you can use the tool" appears.

I have Windows version 1909 (operating system version 18363.1556)

Thank you in advance.

[Shu24826299ffli]

After 4 days, it still says "More tool components are being installed..." ? Is this normal? My trial period ends in two days.

[Shu24826299ffli]

I have the same problem. I am in the 7 day trial period. However, I could not get TOOLS downloaded completely. How can I try it out?

[Shu24826299ffli]

I am asked to set Adobe as the default reader. Is it a requirement for me to get Adobe fully downloaded?

[try67]

No.

[Vanessa32777651aer9]

were you able to fix it?

[Sumaya303216276hki]

The upgrade stops at 90% and doesn't go further...need to submit my applications urgently which can't be done without the adobe update.

[Meenakshi Negi]

Hi Sumaya303216276hki,

Thank you for reaching out, and sorry about the trouble.

Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/.

Let us know if you still experience the issue.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Robb327575006ycd]

Same problem. and these suggestions are garbage Fix this broken pos

[Test Screen Name]

Just make sure you understand this is NOT another version of Acrobat Reader. It's the paid-for Acrobat Pro, around $15 per month (commit for 1 year, $180, auto renew). 

[Vanessa32777651aer9]

Salut Guillaume, comment as-tu resolus? Je suis en train d'avoir le même probleme! 

[Eternal11]

I have the same issue!

can you pls help me i need to put a password on my document!

[AnandSri]

Hello @Eternal11!

I hope you are doing well, and thanks for reaching out.

Could you please share more details about your issue? Are you facing this issue while downloading Adobe Acrobat or the freeware Acrobat Reader Desktop? Are you on a Mac or Windows machine and what is the version?

Try the solutions from the following help articles, and let us know how it goes: https://adobe.ly/4jXWGlQ

https://adobe.ly/3YNmKro

Also, try the suggestions shared in the previous replies.

Thanks,

Anand Sri.

[irishjudah]

Having the same issue for over a year.

None of the suggested fixes work.

I'm a paid subscriber and can't even access my tools.

This has been an issue since Adobe switched to Creative Cloud - I can only access my subscription while online. I don't want to upload certain things to the cloud, and I'm being forced to because Adobe also won't let you cancel your account without paying the whole thing. This is utter nonsense and a violation of our User Agreement.

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out. 

When you see this message, it means that Acrobat is actively installing or updating the specific tools or components required to use the feature you're trying to access. This can happen when you first install Acrobat, when you update to a new version, or when you try to use a tool for the first time

Please try updating the app to the latest version 25.01.205XX, Go to Help > Check for updates and reboot the computer once. 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/3GdW2C1 , reboot the computer and reinstall the application using the direct link https://adobe.ly/44tvPbQ; and see if that works.

Let us know how it goes.