Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Takes forever to download Acrobat Reader updates

Community Beginner ,
Mar 14, 2022 Mar 14, 2022

Hi,

 

I wanted to make changes to a PDF file.

 

When I clicked the edit button, I was prompted to download another version of Acrobat Reader.

 

So I accepted the terms and conditions. Then it started to download.

 

When I click on the "modify PDF" button again, I get a message like this (I translate from French): "Other tool components are being installed. We will notify you when you can use the tool."

 

This is absolutely ridiculous. It's 10:07 pm. The download must have started around 10:00 am.

 

Why is the download taking so long?

 

If anyone has any information on this, it would be appreciated!

 

Thank you very much,

 

Guillaume

TOPICS
Crash or freeze , Download and install , Windows
13.5K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

Hi Guillaume,

 

Thank you for reaching out, and sorry about the trouble.

 

It seems that you are trying to install Acrobat Pro DC. Please cancel or remove other installations and reboot the machine once.

Then install the application from this page: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

 

Thanks,

Meenakshi

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 15, 2022 Mar 15, 2022

Hi MeenakshiNegi,

 

Thank you for your answer.

 

Indeed, I'm trying to install Acrobat Pro DC.

 

I rebooted my computer. Then I tried the link you suggested.<

 

In the Creative Cloud Desktop, it says Acrobat DC is up to date.

 

But when I open it, in the top right corner, it still mentions that other components are being installed.

 

I even deinstalled and reinstalled Acrobat DC, but I'm not having much luck.

 

Am I doing something incorrectly ?

 

Thank you in advance.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 16, 2022 Mar 16, 2022

Thank you for sharing the information.

 

Could you please share the screenshot of the message with us or a small video of what is happening?

Share the OS version on the machine.

 

- Meenakshi

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 16, 2022 Mar 16, 2022

Hi,

 

As you can see in the image, I click on "Edit PDF". In the upper right corner, a blue wheel starts moving. And the message "More tool components are being installed. We will inform you when you can use the tool" appears.

 

I have Windows version 1909 (operating system version 18363.1556)

 

Thank you in advance.Adobe.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 16, 2022 Jun 16, 2022

After 4 days, it still says "More tool components are being installed..." ? Is this normal? My trial period ends in two days.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 11, 2022 Jun 11, 2022

I have the same problem. I am in the 7 day trial period. However, I could not get TOOLS downloaded completely. How can I try it out?

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 11, 2022 Jun 11, 2022

I am asked to set Adobe as the default reader. Is it a requirement for me to get Adobe fully downloaded?

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 12, 2022 Jun 12, 2022

No.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2023 Oct 07, 2023

were you able to fix it?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 06, 2023 Jun 06, 2023

The upgrade stops at 90% and doesn't go further...need to submit my applications urgently which can't be done without the adobe update.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

Hi Sumaya303216276hki,

 

Thank you for reaching out, and sorry about the trouble.

 

Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/.

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 06, 2023 Oct 06, 2023

Same problem. and these suggestions are garbage Fix this broken pos

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 15, 2022 Mar 15, 2022

Just make sure you understand this is NOT another version of Acrobat Reader. It's the paid-for Acrobat Pro, around $15 per month (commit for 1 year, $180, auto renew). 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2023 Oct 07, 2023

Salut Guillaume, comment as-tu resolus? Je suis en train d'avoir le même probleme! 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 14, 2025 May 14, 2025

I have the same issue!

 

Eternal11_0-1747225061704.png

can you pls help me i need to put a password on my document!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 14, 2025 May 14, 2025

Hello @Eternal11!

 

I hope you are doing well, and thanks for reaching out.

 

Could you please share more details about your issue? Are you facing this issue while downloading Adobe Acrobat or the freeware Acrobat Reader Desktop? Are you on a Mac or Windows machine and what is the version?

 

Try the solutions from the following help articles, and let us know how it goes: https://adobe.ly/4jXWGlQ

https://adobe.ly/3YNmKro

 

Also, try the suggestions shared in the previous replies.

Thanks,

Anand Sri.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 22, 2025 Jun 22, 2025

Having the same issue for over a year.

None of the suggested fixes work.

I'm a paid subscriber and can't even access my tools.

 

irishjudah_0-1750638978514.png

 

irishjudah_1-1750639015675.png

This has been an issue since Adobe switched to Creative Cloud - I can only access my subscription while online. I don't want to upload certain things to the cloud, and I'm being forced to because Adobe also won't let you cancel your account without paying the whole thing. This is utter nonsense and a violation of our User Agreement.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 24, 2025 Jun 24, 2025
LATEST

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

When you see this message, it means that Acrobat is actively installing or updating the specific tools or components required to use the feature you're trying to access. This can happen when you first install Acrobat, when you update to a new version, or when you try to use a tool for the first time

 

Please try updating the app to the latest version 25.01.205XX, Go to Help > Check for updates and reboot the computer once. 

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/3GdW2C1 , reboot the computer and reinstall the application using the direct link https://adobe.ly/44tvPbQ; and see if that works.

 

Let us know how it goes.

Regards
Amal
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines