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Tengo adobe acrobat reader y no puedo imprimir un pdf

Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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Tengo adobe acrobat reader instalado y tengo un grave problema; no puedo imprimir un archivo pdf concreto a traves de mi ordenador, con el cual si puedo imprimir cualquier otro pdf. Pero resulta que el mismo pdf si se me imprime con el telefono mobil.

He actualizado, desintalado y vuelto a instalar el adobe, he actualizado el windows y no consigo imprimirlo y querria saber porque

 

Alguien puede ayudarme ?

 

Gracias

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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Hi,

 

With that document opened in Adobe Acrobat, right-click on any part of the document and select from the context menu "Properties".

 

In the document properties dialogue window check if  that document is enforcing any type of security that restricts from printing.

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Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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Hola, dices : "En la ventana de diálogo de propiedades del documento" no se cual es esa ventana, porque si selecciono propiedades, tengo 4 pestañaas: general/ seguridad/ detalles/ versiones anteriores

 

He mirado en las 4 y no he visto que se este aplicando algun tipo de seguridad que restrinja la impresion.

 

Lo mas curioso es que otros pdf me los imprime bien, y que este pdf si selecciono imprimirlo por ejemplo en vez de adobe, con microsoft edge puedo hacerlo; por eso que no lo entiendo.

 

espero vuestra ayuda

 

Gracias

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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Would you mind sharing a screenshot of what you see?

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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FerranMaria268081658t6s_1-1666861142457.png

 

esto es lo que veo

 

saludos

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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Open the file in Acrobat, then go to File - Properties - Security.

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Aqui ?

 

FerranMaria268081658t6s_0-1666861545543.png

 

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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No, within Acrobat itself.

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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FerranMaria268081658t6s_0-1666862297039.png

 

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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OK, then what happens when you try to print it, exactly?

 

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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sale esta ventanilla pequeña que dice acoplamiento y va subiendo el porcentaje pero nunca llega al 100% , ya que cuando imprimo unpdf normalmente el acoplamiento se produce en 1 segundo

 

FerranMaria268081658t6s_0-1666864264535.png

 

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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Under the SYSTEM user group, click once on "Usuari" user acount and share a screenshot; do the same for the Administrator account.

 

Also, this may not be related to the actual problem, but I couln't help but notice that your current user account is named "Usuari", missing the last letter.

 

It is kind of strange that your system being displayed in Spanish, it chopped off the last letter "o"  in the spelling for the name of the current user account.

 

Shouldn't it be spelled "Usuario" in Spanish??

 

Also, I see in one of your screenshots that you have Whatsapp opened somewhere in the background.

 

Is the PDF that you're having issues with shared with a group in Whatsapp?

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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Ok, thank you.

 

Go to the Security tab, and share a screenshot of the Security tab dialogue window.

 

And do the same with Adobe Acrobat.

 

When you open the misbehaving document in Adobe Acrobat, right-click on any blank area of that document and select from the context menu "Properties", and share  a screenshot for the General tab, and the Security tab.

 

We want to check which software produced that PDF, and also check what is the PDF Maker version that was employed, and type of security restrictions(if any). 

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Las dos pestañas ( General y Seguridad ) ya estan compartidas mas arriba y la otra dentro del Adobe tambien

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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If it printing with the Acrobat Mobile app but not with the full desktop version of Adobe Acrobat Pro, I would think of a possible core JavaScript feature (or some sort of code ) that interferes with the restrictions that this document does not allow.

 

It almost looks like something is postscripting or distilling ... just guessing.

 

Or, maybe some sort of true type font that cannot be embedded for any reason (just more guessings).

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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No se si es acrobat mobile, solo se que se imprime por el mobil; eso si.

 

Solo he preguntado porque me han atendido por parte de la impresora y todo esta bien, he actualizado win y todo esta bien, y me dijeron que era un problema de adobe, por eso estoy aqui😏

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Community Beginner ,
Oct 29, 2022 Oct 29, 2022

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Alguien puede ayudarme?

 

Gracias

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Community Beginner ,
Nov 03, 2022 Nov 03, 2022

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como veo que no podemos saber porque no se imprime por mi parte cierro el tema

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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MOVED TO THE ACROBAT READER DISCUSSIONS

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