Inspiring

Answered

Thanks Adobe, for installing putrid McAfee on my PC without my permission!

Forum|Forum|5 years ago
January 16, 2021
5 replies
15016 views

Acrobat Reader was running poorly (spinning wheel), so I decided to reinstall it from their site. No problem right because I am a loyal Cloud customer and we can trust Adobe! Wrong.

The devious installer put "McAfee Safe Connect" GARBAGE software on my Win10 PC, without my permission. It is a god awful experience trying to get rid of it and I have not done so yet.

McAfee are complete LIARS, their advertised uninstall via Windows usual methods is BS that just removes the reference to the name of the program from a list. Wtf Adobe are you not making enough $$ that you have to screw with long time Cloud subscribers??

Correct answer try67

The McAffee installer is an optional download with Reader, and is not selected by default, so unless you ticked those boxes at some point it should not have been installed on your computer:

I agree it's not very good software, but that's neither here nor there, and Adobe has the right to recuperate its investment in the free Reader by partnering up with third-parties and bundling their software with theirs. This is a very common practice, and I personally prefer it over having ads in the application itself, for example.

OneWileyDog

Participating Frequently

McAfee is simply a virus pretending to be anti-virus. It will not uninstall, so I may try deletogn all the files and cleaning my registry.

Meenakshi_Negi

Legend

Hi OneWileyDog,

Thank you for reaching out.

If McAfee was installed with Acrobat Reader, you must uninstall It. Then, McAfee will be removed automatically.

You may install Acrobat Reader from the following page: https://adobe.ly/3ARf26R.

Hope the information helps.

Thanks,

Meenakshi

D

Donald37439314ea4v

Participant

You can use Revo Uninstaller (free) to remove McAfee, and just about anything else. Be careful after scanning, and do not check anything not in bold.

P

Peter26299257xf83

Participant

Thanks Adobe for wasting my morning unistalling an unwanted program. Very deceptive and a terrible business practice. I can tell you without a doubt I do not want Mcafee on my PC and had no intention of installing it. I was simply running an Adobe update, that is it. Shameful.

FeliTec

Participant

I have filed a formal complaint regarding to this case [here]

This is completely outrageous and unacceptable (make have actually touched US law: Computer Fraud and Abuse Act 18 U.S.C. § 1029 and 1030), please help to support the complaint crusade by upvoting & commenting my submition to their product team here: [Click here to direct], 30 upvotes will get us to the top of the list.

Carol F Metzger

Inspiring

I never solved it. Husband's PC. I have Acrobat with CC, so I don't need the free reader on my Mac.

try67

Correct answer

Community Expert

The McAffee installer is an optional download with Reader, and is not selected by default, so unless you ticked those boxes at some point it should not have been installed on your computer:

I agree it's not very good software, but that's neither here nor there, and Adobe has the right to recuperate its investment in the free Reader by partnering up with third-parties and bundling their software with theirs. This is a very common practice, and I personally prefer it over having ads in the application itself, for example.

A

ash25530911za2b

Participant

it is SELECTED as TRUE by default, go try it yourselves and see.

https://get.adobe.com/uk/reader/

(Abusive remarks removed by moderator)

Abambo

Community Expert

I guess this is what you get when it's not clear on a forums platform to what message a reply was sent to... My apologies for the harsh response, but be aware that everyone posting here without the "Adobe Employee" tag is a fellow-user, just like you, volunteering their time in an effort to help others, and since we don't have any insights into Adobe's algorithms or business practices we can make mistakes. To err is human, after all.
By @try67

Yeah, they should definitly include the username of the person you are replying to when you click reply under their response. No worries. I have some thoughts on company's, espcially ones worth hundreds of billions of dollars, using "community support forums" filled with unpaid volunteers, but I will keep them to myself.

Yeah, they should definitly include the username of the person you are replying to when you click reply under their response. No worries. I have some thoughts on company's, espcially ones worth hundreds of billions of dollars, using "community support forums" filled with unpaid volunteers, but I will keep them to myself.

By @acme-scottp

@acme-scottp ,

you can do so by using the at character, and making your choice, or by quoting part of the message.

It's not ideal, because you need to do something, instead of an automatic indicator, but it helps.

As for the community volunteers, it's what it is, and we all could stop volunteering. Users, normaly, have user experience with the product, that is more valuable to the community than anything else. Some, like @try67 , also offer for paid services, so that gives them invaluable experience, and why not, the one or other customer. It's a good system, at the end of the day, for all of us.

ABAMBO | Hard- and Software Engineer | Photographer

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