The instruction at 0x00007FF8BD8D8289 referenced memory at 0x0000000000000010. the memory could not

[Jamar37615964h1um]

This error happens when closing the PDF. I've verified Adobe is fully up to date. Windows is also fully up to date. I've reinstalled and repaired the app to no effect. 

[Jamar37615964h1um]

Am I not going to get an Adobe response here? On the 5th business day already. What gives?

[Amal.]

Hi there

Hope you are doing well.

This is a known issue and our engineering team is actively working on it.

The fix will be available in the future updates.

Thanks for your understanding.

~Amal

[Oladele37998310aw86]

Hi, Just just to confirm, is there a fix for this now?

[Amal.]

Hi there

The team is still working on it. 

We will share the update as soon as we get any information.

Thanks for understanding

~Amal

[S. S]

Hello Everyone, 

We are live with the next release(2024.003.20112).

Please update the app to the latest version and let us know if the issue is fixed.

Thanks,

Souvik

[sheldon_4118]

This error appears sometimes after opening a document and sometimes after closing. Did full uninstall and reinstall with adobe cleaner after uninstall. Still came back. 

[S. S]

Hi @sheldon_4118,

Sorry for the trouble.

Would you mind letting us know if you experienced this on the latest version of the application (2024.004.20220)? 

To update, go to Menu-> Help-> Check for updates.

If this is on the latest version, please let me know if you'd be available for a call.

If yes, I will share a link with you on your email address, which can be used to set up some time at your convenience.

Look forward to hearing from you.

-Souvik

[sheldon_4118]

My client is currently on 24.004.20243 and constantly gets these "instruction at" errors. Reinstall didnt help nor did acrobat cleaner 

[sprinklr-integration-user]

Hi @sheldon_4118,

Thanks for reporting this, and sorry for the experience! 

We have an update available (24.004.20272). Please update the app and let us know if you experience similar issues.

If yes, please help us gather the logs from your machine: https://adobe.ly/4fAmPF0. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

-Souvik