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J
Jamar37615964h1um
Participant
May 24, 2024
Question

The instruction at 0x00007FF8BD8D8289 referenced memory at 0x0000000000000010. the memory could not

  • May 24, 2024
  • 1 reply
  • 2461 views

This error happens when closing the PDF. I've verified Adobe is fully up to date. Windows is also fully up to date. I've reinstalled and repaired the app to no effect. 

    1 reply

    J
    Jamar37615964h1umAuthor
    Participant
    May 30, 2024

    Am I not going to get an Adobe response here? On the 5th business day already. What gives?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 7, 2024

    Hi there

     

    Hope you are doing well.

     

    This is a known issue and our engineering team is actively working on it.

     

    The fix will be available in the future updates.

     

    Thanks for your understanding.

     

    ~Amal

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 11, 2024

    Hi there

     

    The team is still working on it. 

     

    We will share the update as soon as we get any information.

     

    Thanks for understanding

     

    ~Amal


    Hello Everyone, 

     

    We are live with the next release(2024.003.20112).

     

    Please update the app to the latest version and let us know if the issue is fixed.

     

    Thanks,

    Souvik

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