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Jamar37615964h1um
Participant
May 24, 2024
Question

The instruction at 0x00007FF8BD8D8289 referenced memory at 0x0000000000000010. the memory could not

  • May 24, 2024
  • 1 reply
  • 2469 views

This error happens when closing the PDF. I've verified Adobe is fully up to date. Windows is also fully up to date. I've reinstalled and repaired the app to no effect. 

    1 reply

    J
    Jamar37615964h1umAuthor
    Participant
    May 30, 2024

    Am I not going to get an Adobe response here? On the 5th business day already. What gives?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 7, 2024

    Hi there

     

    Hope you are doing well.

     

    This is a known issue and our engineering team is actively working on it.

     

    The fix will be available in the future updates.

     

    Thanks for your understanding.

     

    ~Amal

    S
    sheldon_4118
    Participant
    November 5, 2024

    Hello Everyone, 

     

    We are live with the next release(2024.003.20112).

     

    Please update the app to the latest version and let us know if the issue is fixed.

     

    Thanks,

    Souvik


    This error appears sometimes after opening a document and sometimes after closing. Did full uninstall and reinstall with adobe cleaner after uninstall. Still came back. 

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