The operation failed because Adobe Acrobat encountered an unknown error in Mac

[pachara5D19]

I found something wrong. When I create a shapes with dashes and save it as a PDF, the signature is not available in Adobe Reader. error “The operation failed because Adobe Acrobat encountered an unknown error”

I use Mac OS Big Sur 11.1 and Word for Mac Version 16.53

[Harsh Vardhan Pareek]

Hi @pachara5D19 

Hope you are doing well.

As per the issue description that Acrobat shows the error in the fill and sign tool. Please check for any pending updates of Acrobat or Reader you are using to use the Fill&Sign feature from help>check for updates, reboot the machine after installing the updates, and see if this brings any difference.

Try signing the PDF using the URL https://cloud.acrobat.com/fillsign on a browser like Chrome or Firefox, or Safari, and see if you still get the error message.

Also, If you are using Acrobat or Reader, Launch Acrobat/Reader>click Edit>Preferences>under Security (Enhanced).

Uncheck the box next to Enable Protected Mode at startup > click OK > relaunch Reader and try again.

Note: Disabling protected mode is for troubleshooting purpose only. Please turn the feature back on when troubleshooting is complete.

Let us know how it goes and share your findings.

Regards,

Harsh.