The "Fill and sign" tool is crashing Adobe Acrobat reader

Forum|Forum|1 year ago
July 17, 2024
11 replies
11874 views

Opening any PDF > Click "Fill and sign" tool from the menu > The app crashes.

I've read all possible solutions in this site and none of them worked, including reseting my preferences and creating a new Windows user.

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Meenakshi Negi

Legend

Hi Kobydo2,

Thank you for reaching out and reporting this.

As the application crashes when using the Fill & Sign tool, try the troubleshooting steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the issue still occurs, please share the following details for further investigation:

- Does the crash occur with a specific file or any file you use?

- Share the Acrobat or Reader version currently in use.

- Share the OS version on the machine.

- Share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

Let us know if you need any help.

Thanks,

Meenakshi

A

Alexa2198

Participant

Hi Meenakshi,

I am having the same problem. The crash occurs with different files. The crashes happened before and after I updated Adobe this morning (7/17). No error messages appear. I tried each troubleshooting step and none resolved the issue.

I am using Acrobat Pro.

Other than sharing the crash report, is there anything else that can be done to resolve this? Thank you for your help.

R

Rudy271718764zm3

Participant

Hi, having the same issues.

Here is a crash report. [Admin: logs deleted]

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