Known Participant

Question

The "Fill and sign" tool is crashing Adobe Acrobat reader

Forum|Forum|1 year ago
July 17, 2024
11 replies
11896 views

Opening any PDF > Click "Fill and sign" tool from the menu > The app crashes.

I've read all possible solutions in this site and none of them worked, including reseting my preferences and creating a new Windows user.

This topic has been closed for replies.

Ayush__Jain

Adobe Employee

Hello Everyone,

Thank you for reaching out to us on your concerns. Could you please update to the latest available version of Acrobat/Reader using "Help->Check for Updates" and see if issue gets fixed for you. ?

Thanks

Ayush Jain

N

not an expert

Participant

Logging out and logging back in solved the issue for me.

Meenakshi_Negi

Legend

Hi All,

The issue has been addressed in the latest update released today. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Let us know how it goes.

Thanks,

Meenakshi

P

Patrick38924555kez7

Participant

I am having the same reported problems but in Adobe Acrobat Pro (32-Bit) with nothing suggested to be a solution. The software is up to date (version 24.002.20965).

I am able to sign doucments using Acrobat Reader but our organization relies on Pro for our long-term use.

Meenakshi_Negi

Legend

Hi Patrick38924555kez7,

Thank you for reporting this.

The team is looking into this. In the meantime, try the workaround mentioned here.

- Please go to the location mentioned below and delete the following files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

To find the location, you can copy and paste the location "%appdata%\Adobe\Acrobat\DC\Security\" in the run window. Press the Window+R on your keyboard. And then paste the address in the box for "Open". Click on the OK button.

Let us know if that resolves the issue for you.

Thanks,

Meenakshi

J

Joe38753707tl8p

Participant

Having same issue; on any file when i try to fill and sign tool adobe crashes

R

Rudy271718764zm3

Participant

The files are located in the following path:

C:\users\"Name"\appdata\roaming\adobe\acrobat\dc\security

If you delete the files indicated, then you should be good.

J

Jihwa & Jenny

Participant

https://www.reddit.com/user/TinHammer/

Found a fix: Needed to delete the following 3 files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

Then it worked for me.

K

Kerstin38744181wn09

Participant

Hi! having the same problem, it worked til 11.07.24 since then it crashes with every file, when i want to sign or just to add text in a textfield, i have the free adobe version

latest update, win 11, 64 bit, deinstalled and installed the programm again.

tried to delet the 3 Files jihwa suggestet - couldn't find them so nothing to delete

any suggestions?

R

Rudy271718764zm3

Participant

Hi All,

I have tested the solution and works.

The files are located in the following path:

C:\users\"Name"\appdata\roaming\adobe\acrobat\dc\security

JR Boulay

Community Expert

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

S

Stephen37266012jrg1

Participant

Same problem here. This is an Adobe problem, not a user problem. Please can you guys wake up and smell the roses, there is an issue here that needs resolving.

Kobydo2Author

Known Participant

@Stephen37266012jrg1 Whenever I use an Adobe tool, I know that there's no one to talk to if there are issues. This is the 1st post I've made in their forums and I have zero expectations. I've told my clients not to use PDFs.

M

MARCO38696943cch8

Participant

I have the same problem. I have already done all the steps in the article but to no avail.

My Acrobat version is: 2024.002.20857 64 bit.

The OS is: Windows 10

It's urgently the solution.
Tanks.

Marco