The "Fill and sign" tool is crashing Adobe Acrobat reader

[Kobydo2]

Opening any PDF > Click "Fill and sign" tool from the menu > The app crashes.

I've read all possible solutions in this site and none of them worked, including reseting my preferences and creating a new Windows user.

[Niels van de36646982h1zx]

Confirmed still working! Thank you

[Joe38753707tl8p]

Having same issue; on any file when i try to fill and sign tool adobe crashes

[Rudy271718764zm3]

The files are located in the following path:

C:\users\"Name"\appdata\roaming\adobe\acrobat\dc\security

If you delete the files indicated, then you should be good.

[hehoss]

Windows 10 here. Updated to 24.002.20933 and logged out at the same time. Opened Acrobat after the update completed. Logged back in. Now it appears to be working. Didn't crash at least. We'll see if this continues to work.

This happened to me a couple weeks ago and I uninstalled the program and reinstalled. That worked until it didn't on Sunday. Soooo, we'll wait and see.

Good Luck, All!!

[sbillington]

Delete Adobe Cache folder:  go to %appdata% delete Adobe folder.

This worked for me.

[Billy29984041s54s]

See the reply from Jihwa above about deleting three files - worked for me

[Meenakshi Negi]

Hi All,

The issue has been addressed in the latest update released today. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes.

Thanks,

Meenakshi

[Billy29984041s54s]

That is absolute BS.  I fully uninstalled, restarted, re-installed Acrobat Reader, restarted again, ran the updater to confirm I was on the current version, and the problem persisted.  Jihwa's "delete three files" fix above is the only thing that worked for me.

Thank you for:

1. Not helping at all
2. Lying to your customers about "fixing" the problem when it persisted

[Meenakshi Negi]

Hi Billy29984041s54s,

Sorry to hear that the fix didn't work for you.

Could you please confirm the Acrobat Reader version number currently installed?

Thanks,

Meenakshi

[Billy29984041s54s]

24.002.20965.0

I have already fixed the problem, with zero help from Adobe.

[Patrick38924555kez7]

I am having the same reported problems but in Adobe Acrobat Pro (32-Bit) with nothing suggested to be a solution. The software is up to date (version 24.002.20965).

I am able to sign doucments using Acrobat Reader but our organization relies on Pro for our long-term use.

[Meenakshi Negi]

Hi Patrick38924555kez7,

Thank you for reporting this.

The team is looking into this. In the meantime, try the workaround mentioned here.

- Please go to the location mentioned below and delete the following files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

To find the location, you can copy and paste the location "%appdata%\Adobe\Acrobat\DC\Security\" in the run window. Press the Window+R on your keyboard. And then paste the address in the box for "Open". Click on the OK button.

Let us know if that resolves the issue for you.

Thanks,

Meenakshi

[Patrick38924555kez7]

Meenakshi,

Thank you for the response. Unfotunately, I tried that method previously, and it did not resolve the issue. Logging in and out of the account, along with uninstalling/reinstalling Acrobrat Pro was insufficent. If you can, let's discuss directly via e-mail to try and address this, thanks.

[not an expert]

Logging out and logging back in solved the issue for me. 

[Ayush__Jain]

Hello Everyone,

Thank you for reaching out to us on your concerns. Could you please update to the latest available version of Acrobat/Reader using "Help->Check for Updates" and see if issue gets fixed for you. ?

Thanks

Ayush Jain