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The Shared Folder Location Provided is not valid- ERROR - URGENT

New Here ,
Sep 02, 2022 Sep 02, 2022

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I am getting  error "The Shared Folder Location Provided is not valid" when trying to connect for shared review. Find some details

   - We are using Apache Web Server.

 -  when connect to old server https://xxx.com everthing works fine, but my company wants to connect it to a DR server so when try to connect "https://yyy.com getting this error.

 -  DR server has modified httpd.conf and 443-adobe.conf, 80adobe.files.

- I compared these files on both xxx and yyy servers and tried to make them same.

- Not sure why able to connect first server but not the second one.

- please let me know if needed any other information.

- urgent help is requested as our DR already delayed due to this.  

 

prashant25932701a0tz_0-1662128412858.png

 

 

 

TOPICS
Comment markup and annotate , Download and install , Edit and convert PDFs , General troubleshooting , How to , Share or review PDFs , View PDF

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New Here ,
Dec 22, 2022 Dec 22, 2022

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Getting the same error as well. "Shared folder location provided is not valid". This was after upgrade to apache 2.4

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Adobe Employee ,
Dec 29, 2022 Dec 29, 2022

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Hi @prashant25932701a0tz,

 

Hope you are doing well. Sorry for your experience with connecting the Apache server with Acrobat.

 

Have you checked the latest updates about connecting Apache server 2.4 to Acrobat here: Configuring Apache HTTP Server

 

Please let us know if this is not what you are looking for, and we would be happy to assist you further.

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Jan 06, 2023 Jan 06, 2023

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Thanks for your help. Unfortunately the steps you provided were not
helpful.
I already have another environment running RHEL6 and standard apache 2.2
with adobe acrobat reader on the local desktop which is loading and running
fine. I'm in the process of migrating to new linux server running on RHEL8
with apache 2.4 but adobe acrobat on the local desk is giving an error. All
the configs and directives have been copied over from the old server. Error
"The Shared Folder Location Provided is not valid".


--
Sent from Gmail Mobile

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Adobe Employee ,
Jan 10, 2023 Jan 10, 2023

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Hi @Vapor2754,

 

Sorry for the experience. 

 

Can you please share the below information to debug the issue -

1. The application version of Acrobat you are trying to use.

2. The Operating system and its version.

 

Please share fiddler logs while you perform the workflow. Below are the steps to capture fiddler logs :
• Download fiddler from: https://www.telerik.com/download/fiddler
• Run fiddler and go to ‘Tools-> Options’
• In the HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPS connects’ and ‘Decrypt HTTPS traffic.
• Now let fiddler run and launch Acrobat and perform the same operation.
• Once complete do a save of data by ‘File->Save->All sessions’.
• Please share this data.

 

Look forward to hearing from you.

 

-Souvik.

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