Skip to main content
A
Anonymous
July 22, 2021
Question

There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (0:104)

  • July 22, 2021
  • 1 reply
  • 1539 views

We have multiple terminal servers (Windows Server 2012 R2) using Adobe Acrobat Reader DC (version: 21.005.20058) to view attachments in medical record software. These attachments do appear to open in an IE browser.

We experience intermittent errors upon attachement opening: There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (0:104)
Running a repair on the impacted servers does temporarily resolve the issue, but it happens 3+ times a week on various server.


I appreciate any ideas y'all have on a more effective resolution than repairing.

 

Thanks much!

 

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
July 23, 2021

Hi Chris,

 

Thanks for reporting this to us.

As explained above, do you experience this error upon opening a PDF attachment only or receive it when opening any PDF file?

Since Repair Installation did help temporarily, how about trying after uninstalling the application from one of the system only and then reinstall it?

Lets see if that makes a difference. Use this cleaner tool for removal: http://labs.adobe.com/downloads/acrobatcleaner.html  

 

Thanks,

Akanchha 

A
Anonymous
July 30, 2021

Would you be able to provide a different link for the cleaner tool? The current link is giving a 404 error.

Once I have that I'll try to reinstall after using the cleaner tool.

 

Thanks much!

AkanchhaS8194121
AkanchhaS8194121
Legend
August 1, 2021

Here's the updated one https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Let me know if it helps resolving the issue. 

 

 

~Akanchha 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices