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there is a problem with adobe acrobat reader. If it is running please exit and try again 507:507

New Here ,
Jan 30, 2017 Jan 30, 2017

We're getting this error on multiple clients lately. Even tried updating Adobe Reader to the latest version, but it persists.

Windows 7 64bit enterprise, IE 11.

Any ideas?

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Community Beginner ,
Jan 30, 2017 Jan 30, 2017

We have this same problem too on multiple clients. I think it is since the updates 20053 and 20056. A workaround is disabeling the sandbox security option.

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New Here ,
Feb 01, 2017 Feb 01, 2017

We tried to disable the sandbox security option but the issue came back a day later.

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Community Beginner ,
Feb 07, 2017 Feb 07, 2017
LATEST

For some of our users the issue came back too. Our second workaround: We uninstalled the 20056 version, installed the older 20039 version from the Adobe site and stopped the updater service.

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