There is a problem with Adobe Acrobat/Reader. Please exit and try again (523:523)

Report · Jun 05, 2018

I receive the following error after opening 2-4 pdfs in a row.

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There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again (523:523)

Here is my system info

Account Detail:

User Rights: Admin

User Account Control: Limited

Process Integrity: Low

Profile Type: None

Acrobat Detail:

Sandboxing: On

Captive Reader: No

Multi-Reader on Desktop Support: Off

Available Physical Memory: 639528 KB

Available Virtual Memory: 1864236 KB

BIOS Version: INTEL - 6040000

Default Browser:

Default Mail: Microsoft Outlook

mapi32.dll

Version: 1.0.2536.0 (rs1_release.160715-1616)

Creation Date: 2016/07/16

Creation Time: 3:25:28 AM

Display Detail:

Screen Width: 1440

Screen Height: 900

Number of Monitors: 1

Number of Mouse Buttons: 3

Has Mouse Wheel: Yes

Has Pen Windows: No

Double Byte Character Set: No

Has Input Method Editor: Yes

Inside Screen Reader: No

Graphics Card:

Version: 0.0.0.0

Check: Not Supported

Installed Acrobat:

Installed Acrobat: C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Version: 18.11.20038.267465

Creation Date: 2018/02/22

Creation Time: 11:57:36 AM

Locale: English (United States)

Monitor:

Name: VMware SVGA 3D

Resolution: 1440 x 900 x 64

Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.14393

Page File Space: 2751988 KB

Processor: x86 Family 6 Model 15 Stepping 1 GenuineIntel ~2597 Mhz

Session Detail:

Boot Type: Normal

Is Shutting Down: No

Network: Available

Inside Citrix: No

Inside VMWare: Yes

Remote Session: No

Remote Control: No

Using JAWS: No

Using ZoomText: No

Using Windows-Eyes: No

Using NVDA: No

System Name: W10B-074

Temporary Directory: C:\temp\acrord32_sbx\

Time Zone: Central Standard Time

Total Physical Memory: 2096628 KB

Total Virtual Memory: 2097024 KB

User Name: acalderon

Windows Detail:

Tablet PC: No

Starter Edition: No

Media Center Edition: No

Slow Machine: No

Windows Directory: C:\WINDOWS

Installed plug-ins:

C:\Program Files\Adobe\Acrobat Reader DC\Reader\plug_ins\AcroForm.api

Version: 18.11.20036.265267

Creation Date: 2018/02/11

Creation Time: 5:53:48 PM

C:\Program Files\Adobe\Acrobat Reader DC\Reader\plug_ins\IA32.api

Version: 18.11.20036.265267

Creation Date: 2018/02/11

Creation Time: 5:53:48 PM

C:\Program Files\Adobe\Acrobat Reader DC\Reader\plug_ins\Spelling.api

Version: 18.11.20036.265267

Creation Date: 2018/02/11

Creation Time: 5:53:48 PM

C:\Program Files\Adobe\Acrobat Reader DC\Reader\plug_ins\Updater.api

Version: 18.11.20036.265267

Creation Date: 2018/02/11

Creation Time: 5:53:48 PM

We noticed the issue occurred after Adobe Reader 18.009.20050 patch.

Report · Jun 06, 2018

Hello Acalderon,

We apologize for the inconvenience caused, as per the description above, you are getting an error message with Adobe Reader while opening a PDF file, Is that correct?

Please install the latest patch/update of Adobe Reader from help>check for updates, reboot the machine after updating the Adobe Reader. The latest update available is 2018.011.20040

You can also download and install the latest patch from the Adobe URL manually DC Release Notes — Release Notes for Acrobat DC Products

Try repairing the installation files of Adobe Reader from help>repair installation(only for Windows), reboot the machine after repairing Adobe Reader.

If the issue still persists, please use Acrobat cleaner tool to remove Acrobat from the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

let us know how it goes and share your findings.

Regards,

Anand Sri.