Thumbnails not showing

[Purnima5E60]

I have the latest continuous release of AdobeAcrobat Reader DC (2021.001.20135). I had enabled PDF thumbnails previews in File Explorer, but after that update, they did not show up. Only the default icon was showing. I tried turning it on and off copule of times, repaired the installation, and even installed it again; but the thumbnails are still not showing. What should I do now?

[Meenakshi Negi]

Hi Purnima,

Thank you for reaching out and sorry for the trouble.

This is a known issue with the latest version and the team is working on the fix.

We will update you once the fix will be available.

We appreciate your patience. 

Thanks,

Meenakshi

[dzgnr89]

I have updated to latest Acrobat Reader DC and Acrobat PRO. Enabling thumbnail preview by going to the options of each of them has not helped at all. I am running Windows 10 - 64 bit.  I tried unisntalling and reinstalling both of the software and restarted my laptop multiple times but still no success. Please suggest a solution.

[Usefulbells]

I have a desktop and a laptop. The latest update resolved the problem on the desktop but not the laptop both running the latest versions of W10.

A work around is to delete the pdf file and then restore but that is anoying and should not be necessary.

[Usefulbells]

Version 22.002.20212 made the problem worse! Now the work around doesn't work. If you delete the pdf file it will show the thumbnail in the recycle bin and in downloads after restoring but refreshing the donlaoder causes the file to revert to the Acrobat icon.

[Meenakshi Negi]

Hi Usefulbells,

Thank you for reaching out.

As mentioned above, the thumbnails show in recycle bin for PDF. However, it does not appear as a PDF in the Download folder.

Did you check if the thumbnails appear for the PDFs saved on the desktop or another location on the machine?

Would you mind sharing the screenshot for the same?

Share the OS version on the machine.

If you have tried any troubleshooting steps, please share.

Thanks,

Meenakshi

[Meenakshi Negi · Accepted solution]

Hi Purnima,

Thank you for your patience and sorry for the trouble caused.

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html 

Let us know how it goes.

Thanks,

Meenakshi

[Purnima5E60]

Thank you very much! Well I opened a folder I hadn't visited for a while, and guess what, all thumbnails started reappeaing, albeit slowly. Thanking you gaain for your much needed help.

[TanviRastogi]

Hi

Please update your Acrobat DC and Acrobat Reader DC. The latest patch release (21.001.20142) has the fix for this problem. To update from within the product, open Acrobat or Acrobat Reader, and go to Help > Check for updates.

Thanks

Tanvi

[Usefulbells]

The problem has returned. I have version 21.007.20099 and have gone through every solution posted anywhere on the internet from changing preferences to regedit with no success. PLEASE someone help!