Tools can't be added to toolbar

[Jazzer54]

I can't add tools to the toolbar when I use the correct procedure for adding them. I'm using Acrobat Pro DC on Windows 10. Is there a preference or a setting that I need to alter so tools will appear in the toolbar? Any tips?

Thanks!

[try67]

Are you sure you're using Acrobat and not Reader? What do you do see under Help - About?

[AkanchhaS]

Hey Jazzer,

As mentioned by "try67", this is important to check whether you are working on free Adobe Acrobat Reader DC or Acrobat DC.

You can add tools under toolbar for Adobe Reader and Acrobat both. However, Customized Quick Tools can be accessed only in Adobe Acrobat DC.

You may refer to the detailed process of adding them here: Adobe Acrobat Workspace basics in Acrobat DC

Thanks,

Akanchha

[Jazzer54]

It says I'm in Acrobat Pro DC. This is for work I do at my company, and they just started using the cloud. Is there something about being in the cloud that is causing the problem? Could there be a conflict with opening files that are not in the cloud and those that are? Thanks for your help!

Jazzer

[try67]

Despite its confusing name, Acrobat DC is not a cloud-based application. It is installed locally in full. It does connect to the Adobe Cloud for storage, but that has nothing to do with your issue.

[Doug390055978ohp]

I'm having the same problem.  Also can't create custom stamps from anything other than a .pdf - may be related.  I'm using Adobe Acrobat Pro 2024.002.20965

[Meenakshi Negi]

Hi Doug390055978ohp,

Thank you for reaching out.

Please try updating the application to the latest version available. Go to Menu > Help > Check for updates.

You may refer to the following help document to know more about updates: https://adobe.ly/3ARgh5t. 

If the issue still occurs, please share more details on what you are trying and not working. It would be helpful if you could share a screenshot or the video showing the issue on your end.

Let us know how it goes.

Thanks,

Meenakshi