Ashley35811454u57j

Participating Frequently

Question

Trouble opening a document

Forum|Forum|2 years ago
March 2, 2024
1 reply
1921 views

Downloaded the latest version of adobe acrobat today on our PC and my iPhone trying to open a simple PDF. We get the same message on both devices (see attachment). Any insight? Contacting the company who owns the PDF we are trying to open would be extremely difficult so we are hoping it's a Adobe issue.

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Community Expert

Community Expert

This is a special kind of PDF file, and as the message says you can only open it on a normal PC, and only using Adobe software.

Ashley35811454u57jAuthor

Participating Frequently

We did try to open it on a PC and it still didn't work

Community Expert

Community Expert

Make sure you open the original link, not the file you saved after the error message appeared.