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Trying to run Adobe Reader DC on new MacBook Air

New Here ,
Mar 03, 2018 Mar 03, 2018

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I have purchased a MacBook Air and transferred all files/ APPS from my MacBook Pro to this new computer.  Adobe Reader didn't have a working EDIT function so I uninstalled and reinstalled by downloading anew.  Now I still cannot edit PDFs in any form or fashion, though I still can on my old computer.  I tried signing out of the account on that one and signing in on the MacBook Air - no luck. 

When I go to edit on the MacBook Air I am redirected to purchase Adobe Acrobat Pro DC which I already pay for!

Any ideas anyone?

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LEGEND ,
Mar 03, 2018 Mar 03, 2018

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Acrobat Reader doesn't have an edit function. You must download and install Acrobat Pro if you paid for it. Don't download or install Reader at all.

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New Here ,
Mar 04, 2018 Mar 04, 2018

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I did install Acrobat Pro, but everytime I go to launch it, I am forwarded to a page that asks me to pay for it again.

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Community Expert ,
Mar 04, 2018 Mar 04, 2018

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On your old computer, go to the Acrobat menu and select "About". What does it say for the version you have where you can make the edits?

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New Here ,
Mar 04, 2018 Mar 04, 2018

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Adobe Acrobat Reader DC

Continuous Release/ Version 2018.009.20050

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LEGEND ,
Mar 04, 2018 Mar 04, 2018

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So, that “About” info. Is it from the old computer or the new one?

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Community Expert ,
Mar 04, 2018 Mar 04, 2018

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LATEST

gails24036230  wrote

Adobe Acrobat Reader DC

Continuous Release/ Version 2018.009.20050

Gail, even though you purchased Acrobat Pro, you are running the free Reader, according to what you wrote here. It's possible to have both installed.

Can you check to see if Acrobat Pro is also installed? You should be able to look in your Applications folder or with Spotlight.

Then we need to make sure you have the correct program on the Dock and as a default for opening PDFs.

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LEGEND ,
Mar 04, 2018 Mar 04, 2018

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Please give us more details about that. How do you launch it, and what message do you FIRST see? Please don’t assume we know, there are many possibilities.

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