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gails24036230
gails24036230
Participant
March 3, 2018
Question

Trying to run Adobe Reader DC on new MacBook Air

  • March 3, 2018
  • 3 replies
  • 2106 views

I have purchased a MacBook Air and transferred all files/ APPS from my MacBook Pro to this new computer.  Adobe Reader didn't have a working EDIT function so I uninstalled and reinstalled by downloading anew.  Now I still cannot edit PDFs in any form or fashion, though I still can on my old computer.  I tried signing out of the account on that one and signing in on the MacBook Air - no luck. 

When I go to edit on the MacBook Air I am redirected to purchase Adobe Acrobat Pro DC which I already pay for!

Any ideas anyone?

    This topic has been closed for replies.

    3 replies

    T
    Test Screen Name
    Legend
    March 4, 2018

    Please give us more details about that. How do you launch it, and what message do you FIRST see? Please don’t assume we know, there are many possibilities.

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      March 4, 2018

      On your old computer, go to the Acrobat menu and select "About". What does it say for the version you have where you can make the edits?

      gails24036230
      gails24036230Author
      Participant
      March 4, 2018

      Adobe Acrobat Reader DC

      Continuous Release/ Version 2018.009.20050

      T
      Test Screen Name
      Legend
      March 4, 2018

      So, that “About” info. Is it from the old computer or the new one?

        T
        Test Screen Name
        Legend
        March 3, 2018

        Acrobat Reader doesn't have an edit function. You must download and install Acrobat Pro if you paid for it. Don't download or install Reader at all.

        gails24036230
        gails24036230Author
        Participant
        March 4, 2018

        I did install Acrobat Pro, but everytime I go to launch it, I am forwarded to a page that asks me to pay for it again.

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