Turn off all autocomplete and autosuggestions in Fill & Sign mode

[michaeljsalo]

I am using Adobe Acrobat Reader version 2023.003.20269 on Windows 11.

I am entering data into documents in Fill & Sign mode.  As I complete the forms, the software is auto-suggesting data values that have previously been entered.  The data is private medical information that I do not want to save or suggest.

I do not want any autofill feature to be active at all.  Accordingly I went into Preferences -> Forms and set 'AutoComplete' to Off.

In another thread, I learned there is a separate featured called 'auto-suggest.'  I logged in to acrobat.adobe.com, went into Settings, clicked the checkbox to set 'Auto-suggestions' to off, and clicked  the button to also 'Clear suggestions.'

I have updated and restarted the Acrobat software.

Fill & Sign continues to exhibit the exact same behavior.  It is auto-populating form fields with private medical information.  I consider this a violation of expected behavior and of data privacy.

What is the difference between auto-complete and auto-suggest?  Why should users have to turn such a similar feature off in two places, one of which is not accessible in the software?  Why are neither of these settings being honored?  Is there a third type of auto-populate and a third setting somewhere?

Thanks for any help and clarifications.

[MeenakshiNegi]

Hi michaeljsalo,

Thank you for reaching out.

This seems to be weird behavior. Did you check if the settings were disabled when you reinstalled the application?

Please try reinstalling using the following steps:

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/. 

If you experience the same behavior, please share the screenshot of the settings on which you make changes.

Share the screen recording while filling up the form. We will get this checked.

Let us know how it goes.

Thanks,

Meenakshi

[Haley32209619ep6o]

Any chance this was confirmed to work? I've had no luck getting the autofill to stop, I have a document that requires three different sets of initals and the stupid thing just overrides all three boxes with whatever field was last edited and I'm ready to just print and fax at this point. 

[Bernd Alheit]

This is a other issue.