Unable to delete temporary files

[Guest]

I am running Acrobat Reader 11.0.0 in a XenApp 6.5 Environment on Windows Server 2008 R2 SP1.  We have recently started using Mandatory profiles and the option set to delete cached profiles on logoff.  We have started noticing that some of the profiles are not being deleted because of files that are locked by the system.  The files are named Z@*.tmp.  I have done some research into the issue and have found an article on your website that mentions this issue specifically:

http://blogs.adobe.com/dmcmahon/2011/11/08/acrobatreader-tmp-files-left-behind-in-temp-folder-after-...

Please note this article is dated 11/2011 and seems to refer only to XP, NT, and 2003 server.  Also at the bottom of the article it states the following:
Following our testing we have discovered that the issue does not occur in Windows 7, or Windows 2008 Server.  It seems that the updated versions of Windows provide a solution to this issue.  We would therefore recommend updating your OS if possible.

I have found that this is not that case and this issue seems to remain, at least in my configuration.

[jc2it]

We are in the process of testing. I expect results in a few days. We don't have a good test environment for this system, so we have to take a live server out of production to do it.

I agree, your concern is valid. I don't mind uninstalling a single patch that fixes a moderate vulnerability, but three patches in three months is excessive. I have extenuating circumstances in that one of my software programs is unsupported by the manufacturer, and it stopped printing due to these patches. This program is also used to access our ERP program. Removing the above patches fixed both issues.

So in the IT world I got a 2fer.

[jc2it]

After the above procedure the MS tech installed a hotfix KB2998984. I am not convinced this is going to work. I think they are grasping at straws.

[Remco_van_den_Noort]

If  you use Res on your Citrix server you can add these.

It's temp option. When i made these the Z@.tmp file came in the c:\temp\%username%.

After users loging off the profile is oke!

So when the real fix is there i can fix it back 🙂

[platinum2014]

Adobe Reader’s Z@….tmp files cannot be deleted | Michael's IT Blog

To sum up – Adobe has to recode Adobe Reader. The CreateScalableFontResourceW function is outdated and not supported anymore. I was able to proof that this API doesn’t release the font file anymore after it has been executed.

[Test Screen Name]

Interesting. Thank you for sharing that, platinum2014.

[AEAG]

It's ok on 2008 without some KB, but it does not work on 2003 server. I still have issue.

(August: KB2982791 / Oct KB3000061 / Nov KB3002885)

Which KB (uninstalled) works for you on 2003?

[no1_knows]

Hi,

any news regarding this issue? Finally it's not a good idea not to install security updates. At this time I expect a reaction from Adobe....

regards

[jirrschi]

There is an update 11.0.10 for the Adobe Reader available. I don't know yet if this issue is solved.

[AEAG]

I don't know if this is thanks to Adobe update or Windows Update, but i don't have issue this month.

[no1_knows]

Hi AEAG,

so you have on a Windows 2008 R2 server all Windows Updates installed? Which Adobe Reader version is installed?

[AEAG]

Hi,

Not all Windows Updates, as I said earlier , I have some KB uninstall the previous months (August: KB2982791 / Oct KB3000061 / Nov KB3002885) but this month I have not uninstalled one Update. And yes it's on 2008 R2 server.

My Adobe version is 11.0.10 on this environnement.

But i have also a 2003 environnement, with Adobde 9.5.5 and i don't have issue this month.

So I don't think this is that Adobe has solved the problem , but Microsoft whith this Patch Tuesday

[no1_knows]

Hi AEAG,

do you reinstalled those patches (KB2982791 / Oct KB3000061 / Nov KB3002885) with your latest patch day installtion or do you keep them not installed?

[AEAG]

Hi,

yet they are still uninstalled

I'll wait for the patch next month and if there are no worries I think trying to reinstall KB.

[CosgroveAU]

All this is very interesting, very have recently updated our XenApp6.5 Farm to the latest hotfixes and MS Patches after 3 years of not running any hotfixes or updates in 6.5.

At same time we updated Adobe to 11.0.07 and ever since the update we noticed all of the above in reference to .tmp files being locked.

We have a script that would go across the servers for a user and clear any left over/stuck profiles, but since the update this scrip is useless due to the locked files.

We are thinking of downgrading to Version 10 of adobe in near future to allow us to clear citrix profiles or even might look at an alternative reader like Foxit if not updates fix this issue soon.

[Peter_Laczko]

I had the same issue it was pain in my %#^ to unable to delete those files

Here is the way I deleted the PDF file:

Open Adobe-XI-PRO

Click File -

Click View All Recent File

Click - My Computer

Click - the unnecessary File (right Click un the pop-up window) and you can delete it.

Hope it helps

[j_gallagher]

Any updates that are official? Allot of inconsistent fixes in this thread. Love to hear something that works 100%

[no1_knows]

Hi,

on a 2008 R2 based machine uninstall of the mentioned 3 updates should solve the problem. I don't think there will be any official statement....

[j_gallagher]

Like others that  have already posted,  uninstalling all three patches doesn't always resolve the issue. (2 of my servers are not resolved when I uninstalled)

Whos  issue is this?  Microsoft to fix a broken patch or adobe to fix reader to adhere to a new Microsoft change?

[NickvanVuren]

We have several terminal server farms (with 2000+ users).

We didn't remove any KB articles, but this fixed this issue for us.

Local profile folder contains USER.DOMAIN.000, 001, 002

[no1_knows]

thx, will give it a try and will report here after that.

[NickvanVuren]

As described in the article, we could reproduce the problem by logging in; Print a PDF document and then log off. The profile folder was not removed because of the TMP files. After the fix, i did exact the same and the local profile folder was successfully removed from the server.

[ahmeda57658183]

After what fix? There are lots of different fixes mentioned in this post and its hard to keep track of what is working or not. Does anyone have a fix for XenApp 6.x that does work regardless of MS patches.

Thanks

[NickvanVuren]

see the link 2 posts above you.

Local profile folder contains USER.DOMAIN.000, 001, 002

[ahmeda57658183]

I did what you mentioned but, still have the temp files. Any other options?

Thanks

[NickvanVuren]

The fix only works for new profiles. You have to delete the already existing double profiles.

This is possible after a reboot. Then the 000, 001, 002  profiles are unlocked.