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A
Anonymous
August 27, 2014
Answered

Unable to delete temporary files

  • August 27, 2014
  • 48 replies
  • 162318 views

I am running Acrobat Reader 11.0.0 in a XenApp 6.5 Environment on Windows Server 2008 R2 SP1.  We have recently started using Mandatory profiles and the option set to delete cached profiles on logoff.  We have started noticing that some of the profiles are not being deleted because of files that are locked by the system.  The files are named Z@*.tmp.  I have done some research into the issue and have found an article on your website that mentions this issue specifically:

http://blogs.adobe.com/dmcmahon/2011/11/08/acrobatreader-tmp-files-left-behind-in-temp-folder-after-printing/

Please note this article is dated 11/2011 and seems to refer only to XP, NT, and 2003 server.  Also at the bottom of the article it states the following:
Following our testing we have discovered that the issue does not occur in Windows 7, or Windows 2008 Server.  It seems that the updated versions of Windows provide a solution to this issue.  We would therefore recommend updating your OS if possible.

I have found that this is not that case and this issue seems to remain, at least in my configuration.

      This topic has been closed for replies.
      Correct answer mrleeall

      Attention all, the fix is finally here.  I opened a ticket with Adobe last week on this issue and they finally got back to me with an answer.  The issue was corrected in last month's (January 2016) release of Reader 11.0.14.  I already got the release and tested it thoroughly and it works as perscribed.  Hurray!

      Thanks to everyone for their contributions to this thread.  I followed this thread miticulously in an effort to resolve my issues, obviously to on avail... it's a shame that this issue went uncorrected for so long (years..)  Thank God Adobe finally addressed it.

      48 replies

      M
      me1299
      New Participant
      April 11, 2022

      This issue is back for me with version 2022.001.20085

      S
      Stefan25801898jhlm
      New Participant
      August 25, 2022

      for me too. In Version 22.002.20191. Fixed in 2016, back in 2022

      D
      DeToekomst
      Known Participant
      December 29, 2023

      Here on RD server 2019, same issue with the Z@ files causing a lot of profiles to become stuck (not deleted at user logoff). We are using User Profile Disks for this server. Problem doesn't seem to occur with all pdf. Difficult to reproduce. Looks like in 2023 this issue is still arising. 
      The acrobat version used is the unified one where without logging in to an Adobe account it works like Acrobat Reader, and with a logged in subscription it becomes Acrobat Pro.

      N
      notbebe
      Known Participant
      July 17, 2017

      .......not fixed in 17.009.20058.......

      N
      notbebe
      Known Participant
      August 10, 2017

      .......not fixed in 17.012.20093.......

      N
      notbebe
      Known Participant
      August 25, 2017

      .......not fixed in 17.012.20095.......

      N
      notbebe
      Known Participant
      April 11, 2017

      new version, new luck

      but yeah, isn´t fixed in 17.009.20044 either...

      R
      robo86035582
      New Participant
      March 2, 2017

      We are also having this problems.

      C
      cantorternary
      Inspiring
      March 21, 2017

      The undeletable files issues is true for any recent version of Acrobat on any computer with any operating system

      Adobe has dug in their heels and has NO intention on the face of this earth of fixing their broken product.

      The only way I have figured out is Unlocker mentioned earlier one file at a time.

      Adobe enjoys foisting an overpriced broken product on us.

      N
      notbebe
      Known Participant
      February 22, 2017

      not fixed in 15.023.20070 either....

      N
      nipas25124550
      New Participant
      January 23, 2017

      just for the records, isn´t fixed in 15.023.20056 either.

      T
      Test Screen Name
      Brainiac
      January 18, 2017

      !!

      T
      Test Screen Name
      Brainiac
      September 30, 2016

      No, by strategy I mean applying the fix for a known bug. Thus was released 6 months ago as of this message, so far as I recall, and was discussed and confirmed in the messages immediately before yours.

      H
      henss13404559
      Participating Frequently
      January 18, 2017

      seems this Bug was fixed in Version 15.020.20042 and comes again with 15.023.20053

      nice Adobe, good job -.-

      T
      Test Screen Name
      Brainiac
      September 29, 2016

      Clearly 1 and 2 will show this problem as you have not installed the fix released six months ago (11.0.14). DC seems up to date, but at least there is a strategy for the other two.

      Crescendas
      Crescendas
      Participating Frequently
      September 30, 2016

      Did you mean the strategy shown here? Acrobat/Reader: Z@xxx.tmp files left behind in Temp folder after printing

      I noted that this strategy was dated in 2011. Does this mean that the fix was only released almost 5 years later just six months ago? Or was there another update to fix it but the same problem resurface again?

      I have updated 1 and 2 as DC is up-to-date as you have correctly pointed out. I have also implemented the strategy for all three just in case they resurface again (not to mention the latest version still have this bug) by manually copying the ini file into every single user profile. Took me a few hours to do this due to long processing time for Windows to grant the administrator the permission to access these user profiles to perform this operation.

      FYI, in the Server with the XI reader, the users only start to encounter slow performance when there were over 5000 Z@xxx.tmp files in each profile. However, in the Server with the DC reader, the users already complain over slow performance when there are just 1000 Z@xxx.tmp files. That's why I said DC is worst. I may consider uninstalling DC and install XI reader instead despite I have already install the much faster and more reliable Foxit Reader, because some PDF files are not 100% compatible with it.

      T
      Test Screen Name
      Brainiac
      September 29, 2016

      That is not an exact version number or one I recognise at all. Please use Help > About. A full version number will be something like 2015.1234.92431.

      Crescendas
      Crescendas
      Participating Frequently
      September 29, 2016

      I have checked just 3 of our Windows Server 2008r2 running as Terminal Servers. All have the same problems. The acrobat installed are:

      1. XI (11.0.10)
      2. XI (11.0.12)
      3. DC (2015.0.17.20053)

      With DC having the worst.

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