unable to download adobe reader

[eugenie986]

I keep getting an error message that says adobereaderdc_en_cra_ install.exe is already installed on my pc however it is not. how can I resolve this issue? I try to uninstall it but it is not showing up in my control panel to uninstall.

[Atul_Puri]

Hi Eugenie,

Perhaps you've downloaded (not installed yet) adobereaderdc_en_cra_ install.exe?

-atul

[italosan]

May I suggest a deep search for the mentioned file? Maybe you'll find it laying somewhere creating confusion on the Creative Cloud installing system.

Have you tried to re-install the CC app, too?

[Mohd Amish · Accepted solution]

Please try downloading Reader from this location: https://get.adobe.com/uk/reader/enterprise/