My company uses Zipforms Plus for all documents which offers the convenience of digital ink. The problem that I run into is that I am not able to download any of the documents. I am currently using Adobe Acrobat Reader DC (19.010.20098) but every time I attempt to download, a box pops up that displays:
Save a Blank Copy of this Form
Data typed in this form will not be saved. Adobe Acrobat Reader can only save a blank copy of this form.
(light bulb icon) Please print your completed form if you would like a copy for your records. (button to "Print Form")
(button: "Save a Blank Copy") (button: "Cancel")
I find this frustrating and a waste of time because I have to manually print every document, manually scan every doc, upload and then download to save as a pdf into a file. I have called Ziplogix to trouble shoot and they say it is an issue with Adobe. My tech support says the same thing.
Can anyone help on what I can do to make this work or do I need to pay for a subscription to another Adobe product to make this work? I feel like I should not have to do this but any help would be greatly appreciated. Thank you.
[Moved out of the LiveCycle General Discussion forum and into an Acrobat Reader forum - moderator]
1
Reply
AdChoices