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Unable to download docs from Zipforms using Adobe Acrobat Reader

New Here ,
Mar 27, 2019 Mar 27, 2019

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My company uses Zipforms Plus for all documents which offers the convenience of digital ink.  The problem that I run into is that I am not able to download any of the documents.  I am currently using Adobe Acrobat Reader DC (19.010.20098) but every time I attempt to download, a box pops up that displays:

Save a Blank Copy of this Form

Data typed in this form will not be saved. Adobe Acrobat Reader can only save a blank copy of this form.

(light bulb icon) Please print your completed form if you would like a copy for your records.  (button to "Print Form")

                                                                        (button: "Save a Blank Copy")          (button: "Cancel")

I find this frustrating and a waste of time because I have to manually print every document, manually scan every doc, upload and then download to save as a pdf into a file.  I have called Ziplogix to trouble shoot and they say it is an issue with Adobe.  My tech support says the same thing.

Can anyone help on what I can do to make this work or do I need to pay for a subscription to another Adobe product to make this work?  I feel like I should not have to do this but any help would be greatly appreciated. Thank you.

[Moved out of the LiveCycle General Discussion forum and into an Acrobat Reader forum - moderator]

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New Here ,
Apr 20, 2023 Apr 20, 2023

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I have the same problem and the only alternative is Docusign which I am not a big fan of! I hope the Adobe developer team has some solution for this that will implement incredibly the use of Digital signature and improve a work flow where ZipForm Authentic Sign not really doing a good job!

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