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Alenzi
Alenzi
Participant
August 13, 2018
Answered

Unable to download/install Reader (Mac 10.13)

  • August 13, 2018
  • 1 reply
  • 874 views

I have a MacBook Pro.  I am running Mac OS 10.13.6.  It appears that Adobe Reader was never on this laptop previously.  I subscribe to a few CC apps, and they all work fine on this laptop.  Some of the sites I need to use for work require their plans to be viewed on Adobe Reader.  Every time I attempt to download it fails.  I click the disc image in the downloads folder to start the install and immediately get the error: The following disk images couldn't be opened - AcroRdrDC_180112005 - Reason: Image not recognized".

I have updated the laptop, rebooted and attempted to download again.  Same error.  I attempted on both Safari and Firefox.  Same problem, so I'm pretty sure it has nothing to do with the disc image download from the browser.

Any suggestions?

    Correct answer MichaelKazlow

    Try downloading from get.adobe.com/reader/enterprise

    1 reply

    MichaelKazlow
    MichaelKazlowCorrect answer
    Legend
    August 14, 2018

    Try downloading from get.adobe.com/reader/enterprise

    H
    hil_9402
    Participant
    May 14, 2025

    This link offered the version I needed to solve my installation problem. Thank you!

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    May 15, 2025

    Hello @hil_9402!

     

    I hope you are doing well. We're glad to know that the issue is fixed and you are up and running. Please feel free to reach out to us if you need any assistance. To learn more about Adobe Acrobat Reader, see this Adobe article: https://adobe.ly/4mmu3R2

     

    Thanks,

    Anand Sri.

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