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helenm36656382
helenm36656382
Participant
January 22, 2018
Answered

Unable to edit my PDF anymore, asking me to pay

  • January 22, 2018
  • 2 replies
  • 3271 views

i have been editing a pdf for months and it randomly has stopped letting me edit and opens up the subscription page online?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Helenm,

    You may first check whether you have your plan active under the current account by "Signing In" to Adobe following the help document- Manage your Creative Cloud membership

    as we are unable to find any active subscription under your current account. That might be registered to any other email address.

    If you are referring to the Adobe Acrobat DC subscription, we request you to contact to the customer care billing team- Contact Customer Care

    Hope this helps.

    Regards,

    Akanchha

    2 replies

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    February 9, 2018

    Hi Helenm,

    You may first check whether you have your plan active under the current account by "Signing In" to Adobe following the help document- Manage your Creative Cloud membership

    as we are unable to find any active subscription under your current account. That might be registered to any other email address.

    If you are referring to the Adobe Acrobat DC subscription, we request you to contact to the customer care billing team- Contact Customer Care

    Hope this helps.

    Regards,

    Akanchha

    T
    Test Screen Name
    Legend
    January 22, 2018

    Has your subscription run out, or card expired? Did you check your account page?

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