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stephenp19247654
Participant
May 17, 2019
質問

Unable to fill in forms

  • May 17, 2019
  • 返信数 1.
  • 376 ビュー

On some windows 10 computers, when we try to fill in forms, no text appears. When we try from Edge, it works, just not in Reader DC. I had someone send me a copy of a filled in form, when opening it appears to be blank and un-fillable, when I perform a spell check, it does fine the text although its not seen. Assistance would be greatly appreciated!

    このトピックへの返信は締め切られました。

    返信数 1

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 9, 2019

    Hi Stephenp,

    We apologize for the delay in response to your query. Are you still experiencing the same error or managed to find the solution?

    Since your form filled in and displays correctly within Edge, and looking at the description given above, there are couple of possibilities that I could think of-

    1- Form fields has been set-up in a way, where its Fill color is defined as White. Or

    2- Reader DC is unable to display the form properly. Open Reader>Help>Check for update DC Release Notes — Release Notes for Acrobat DC Products

    3- Check with a different fillable form and let me know if that causes the same issue.

    Let us know if it still doesn't work

    Thanks,

    Akanchha

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