Unable to fill PDF Forms created in LiveCycle Designer using Acrobat/Reader

[gperezDumas]

Hi,

We have a problem with this latest update and with forms developed with Adobe LiveCycle Designer. When you open them the clock appears and it is not possible to fill them.

We look forward to some help.

Regards

[AnandSri]

Hi GperezDumas,

We're sorry for the trouble you had, would you mind sharing more details about the issue you are experiencing?

Are you using the freeware Adobe Reader DC latest version 19.021.20048 Out of cycle update, October 17, 2019 to fill the LiveCycle forms?

Would it be possible to share a screenshot of the error you are getting while filling the form?

What is the version of the operating system installed? 

If you are not on the latest version of Acrobat/Reader DC, please install the latest patch from the help menu of the application>select check for updates.

Reboot the machine after updating Acrobat/Reader DC and check.

Would it be possible to share a sample file in which you are facing this issue with us so that we can test it at our end? Share the file in private message only. To send a private message, click on the envelope icon available on the Community near your Profile/avatar icon.

Thanks,

Anand Sri.

[gperezDumas]

Hi,

We have a problem with this latest update and with forms developed with Adobe LiveCycle Designer. When you open them the clock appears and it is not possible to fill them.

We look forward to some help.

Regards

[gauravs43202023]

Hello,

Thanks for reporting the issue. We have forwarded this issue to our enginering team and will be taken on priority.

Will update you when the issue gets fixed in our upcoming releases.

Regards,

Gaurav

[gperezDumas]

Hello,

Do you have any news?

Thanks,

[AnandSri · Accepted solution]

Hi All,

Thanks for your time and patience on this, an optional update with the fix for the issue is available now for Windows & Mac 19.021.20049 Optional update, October 24, 2019

Please install the latest patch from the help menu of Acrobat/Reader, select check for updates. Reboot the machine after installing the latest patch.

For detailed information about the latest patch, you may refer to the Release Notes.

Please let us know if you experience any issues.

Regards,

Anand Sri.