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F
fbaldit
Participant
April 5, 2020
Answered

unable to insert audio comment with adobe acrobet reader dc in windows 10

  • April 5, 2020
  • 3 replies
  • 2680 views

Hi,

all of my problem is described in the subject. More precisely, when trying to insert an audio comment in my pdf file I first get the right small window to begin recording my audio comment. But when I click on the record button I get an error message. Curiously I managed to insert audio comments but only on another PC, running window 7, not windows 10.

Any help appreciated, thank's in advance,

F. Baldit.

    This topic has been closed for replies.
    Correct answer Amal.

    Hi All 

     

    We are sorry for the trouble. I hope you would be able to fix it by now. 

     

    If the issue still persists.  For testing purposes, please try to turn off the protected mode. 
    Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader
    Note: Please turn on the security after testing.

     

    Also, make sure you have the latest version of the application. Go to Help >Check for Updates

     

    Let us know how it goes.

     

    Regards

    Amal

    3 replies

    S
    sandria_0728
    Participant
    October 28, 2024

    Hi, I am using Acrobat Adobe DC (pro) 2024 on a iOS 15. When I use the record audio comment button, I get not playback. This icon is there but I can't hear what I recorded. Thank you for your help.

      R
      Ruslan_T
      Participant
      December 3, 2024

      Same here: Acrobat DC (pro) + mac OS 15.0.1. I do not get playback when I use the record audio comment button. This icon is there, but I can't hear what I recorded. Thank you for your help.

      Amal.
      Community Manager
      Amal.Community ManagerCorrect answer
      Community Manager
      April 16, 2020

      Hi All 

       

      We are sorry for the trouble. I hope you would be able to fix it by now. 

       

      If the issue still persists.  For testing purposes, please try to turn off the protected mode. 
      Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader
      Note: Please turn on the security after testing.

       

      Also, make sure you have the latest version of the application. Go to Help >Check for Updates

       

      Let us know how it goes.

       

      Regards

      Amal

      D
      DRoach
      Participant
      April 17, 2020

      That worked!

      R
      RicardoUCCT
      Participant
      October 1, 2020

      Hi there 

       

      We are glad to hear that the issue got fixed.

       

      Feel free to contact us for any assistance required in the future.

       

      Regards

      Amal


      Same issue here using Windows 10 and the latest version of Acrobat 2020.  I also disabled Security as described above and no luck.  This used to work without issue and without having to change security settings or download extra software. The 'Record Audio' function from Comments no longer works as it did before (it seems to record but it does not playback the recording) and it is a major disappointment for many users who rely on this function and is the primary reason why we purchase Acrobat. The Attach File option works but it is not ideal. I hope a solution is available soon.

        D
        DRoach
        Participant
        April 9, 2020

        I'm having what appears to be the same issue. When I try to record the comment in Acrobat Reader DC (Windows 10), I get the following message:

         

        "All wave devices that can record files in the current format are in use. Wait until a wave device is free, and then try again."

         

        I have an older version of Acrobat Pro (that I will be upgrading soon), and it DOES allow me to record comments.

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