Unable to Install Acrobat Reader or Uninstall Previous Corrupt Version

[mrmander]

I upgraded to Windows 10 but did not like it and reverted back to Windows 8.1. However, Adobe Acrobat Reader seems to have become corrupted during the process, as I cannot associate opening PDF files with the version of Reader that I had on my computer which was Adobe Reader XI (11.0.12). I tried installing Adobe Reader DC but during the installation process I get a pop-up that says it needs to find AcroRead.msi. I get the same error when I try to uninstall the previous version. I would appreciate any assistance you can provide. Thank you.

[pwillener]

Use the Cleaner Tool http://labs.adobe.com/downloads/acrobatcleaner.html

[mrmander]

I am unable to use the cleaner tool, as when I used it I still get this popup:

I pressed cancel and then it said it had been uninstalled. I will reboot and report back. Here is the log: Adobe Acrobat Reader 11.0.12 Cleanup Log - Pastebin.com

[mrmander]

The cleaner tool at Use the Cleaner Tool http://labs.adobe.com/downloads/acrobatcleaner.html did the trick, and even though I got the error during the cleaner tool, after rebooting my computer, I was able to install Adobe Acrobat Reader DC using the link Adobe - Adobe Acrobat Reader DC Distribution .

Thanks all!

[Guest]

Hello,

the same issue, just returning back to win7... the clean-up tool didn't help. Any idea how to proceed?

Thank you!

[AadeshSingh · Accepted solution]

Hi mrmander,

Please run this cleaner tool to remove the traces of previous version of Adobe Reader, restart your computer & install Adobe Acrobat Reader DC using this link Adobe - Adobe Acrobat Reader DC Distribution.

Let me know if the issue persist.

Regards,

Aadesh

[stevenc85650542]

I have the same problem and the cleaner does not work.

[stevenc85650542]

It finally worked with the kink to the new download

[kundank73613067]

above solution is not working for me with same problem.is there any other solution can any one provide?please help;