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damianrad
Participant
June 25, 2020
Answered

Unable to install Adobe acrobat reader DC - the upgrade patch cannot be installed...

  • June 25, 2020
  • 1 reply
  • 15147 views

I am unable to upgrade my Adobe Acrobat Reader DC. Tried different sources like Adobe website ad FTP but always get this error message:

"The upgrade Patch cannot be installed by the windows installer service because the program upgraded may be missing or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct patch".

 

Currently I have version installed: Adobe Acrobat Reader DC 19.012

 

Already tried versions 20.009.20063 and 20.009.20067

 

Can you help me?

 

Correct answer Amal.

Hi Damianrad

 

We are sorry for the trouble. As described ou are unable to install the update patch for Adobe Acrobat Reader DC tou your system

 

Please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer, and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Once the application install, go to Help > Check for Updates

 

Let us know how it goes

 

Regards

Amal

1 reply

Amal.
Amal.Correct answer
Legend
June 26, 2020

Hi Damianrad

 

We are sorry for the trouble. As described ou are unable to install the update patch for Adobe Acrobat Reader DC tou your system

 

Please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer, and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Once the application install, go to Help > Check for Updates

 

Let us know how it goes

 

Regards

Amal

U
Udmufy
Participant
June 19, 2025

Hello, for the start I'm encountering problem from Adobe Acrobat/Reader cannot update from software that something to do with AcroCEF.exe/RdrCEF.exe, then when I'm trying uninstalling Adobe Acrobat so I can install manually the latest update from website I'm encountering this same problem, but when I'm clicked your links it seems already expired. Is there any link for the fix?

 

Amal.
Amal.
Legend
June 20, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out.

 

As described you are unable to install the update patch to your system. Please check the correct answer marked here (https://adobe.ly/4k3bIFX) and see if that works.

 

Also, check the help pages listed below and see if that works:

- https://adobe.ly/463AxhF

- https://adobe.ly/408k8ow

 

Let us know how it goes.

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