Unable to launch Adobe Acrobat DC Reader

New Here ,
Jul 28, 2022 Jul 28, 2022

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This has been happening for several weeks.

I am using Windows 10 64-bit pro, with all latest updates.

I have completely removed Adobe Acrobat and re-installed Adobe Acrobat DC 64-bit edition.
I run the installer as administrator, and after the installation completes, the box that asks to launch Acrobat read is checked, but the application never opens.
I have periodically seen the error described here:
https://helpx.adobe.com/acrobat/kb/failed-to-connect-to-dde-server.html

If I follow those instructions acrobat can be opened for a time, but then refuses to open until I perform those steps again.

How can I permanently fix this?

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New Here ,
Jul 28, 2022 Jul 28, 2022

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the same on macOS X. from adobe cloud adobe DC is downloaded but after i click to install, nothing is installed on my computer. 

 

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Adobe Employee ,
Jul 29, 2022 Jul 29, 2022

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Hello,

 

Thank you for reaching out.

 

Please check if you can find the Acrobat Reader DC under the installed application list.

If yes, try launching the application from there.

 

If that does not work, remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#).

Reboot the machine and install Reader DC from the following page: https://get.adobe.com/reader/enterprise/.

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

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