Unable to load index - Known bug

Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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Does anyone have insight into this known bug with the latest release of Acrobat Reader (21.001.20135)? The Release Notes link to Known Issues that includes this entry:

    Problem: [Win-only] Acrobat is not able to load the associated index of a PDF file. [4323902]

I recatalogued my files with the updated Acrobat DC (Pro) and it does not resolve this bug.

To use the index, my users have to:

  1. Open the PDF file, which already points to the index file.
  2.  Click our custom Search All Documents button that normally opens the index Search dialog. In previous versions of Acrobat it would already be set up to use index.pdx.
  3. User has to click Show More Options and then in "Look in" select "Select Index."
  4. In the Index selection dialog box the user clicks Add and then browses to the index file, selects it and then clicks Open, followed by OK.

The user can continue to use search across all the documents until they close Acrobat. (In other words, they can close the Search dialog and can reopen it as long as they don't close all PDFs.) If they close Acrobat they have to start again with step 1.

I'd like to know whether when they fix this bug it will be backwards compatible so that we don't have recatalog all our past releases. I'd also like to know how high this is in their priorities. Is this something that will be fixed in days, weeks, or months?

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General troubleshooting , Windows

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correct answers 3 Correct answers

Adobe Employee , Feb 12, 2021 Feb 12, 2021

Hi,

 

Greetings! Sorry to hear that you are facing issues with the index Search functionality.

 

We have already communicated with our engineering teams regarding this issue. For now, you may use the workaround mentioned in helpx.adobe.com/acrobat/kb/unable-to-load-index-file-associated-with-pdf.html

 

We will let you know once the issue has been fixed.

 

Thanks,

Adobe Acrobat DC Team

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Adobe Employee , Feb 15, 2021 Feb 15, 2021

Hi All,

 

Sorry for the inconvenience caused.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) that addresses this issue.

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe 

 

Let us know if that resolve

...

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Adobe Employee , Feb 26, 2021 Feb 26, 2021

Hi,

The issue has been fixed in our latest Acrobat release (version# 21.001.20142). Please update your Acrobat and let us know if you’re still facing this issue.

Thanks
Adobe Acrobat DC Team

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Community Beginner ,
Feb 12, 2021 Feb 12, 2021

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Hello, I am pretty much experiencing this same issue. Everything was working until the latest Acrobat DC update. Now if I try and open a PDX file for searching my search returns no results - when prior to this latest update it worked fine.  I get no error message just 0 results found.  I have another user that now gets the message "could not load the index. Catalog may need to be rebuilt"  This would be an absolute nightmare. If I search the catalog using and older version of the reader "XI" it searches the pdx file fine.

Is there any update on this issue?

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Adobe Employee ,
Feb 12, 2021 Feb 12, 2021

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Hi,

 

Greetings! Sorry to hear that you are facing issues with the index Search functionality.

 

We have already communicated with our engineering teams regarding this issue. For now, you may use the workaround mentioned in helpx.adobe.com/acrobat/kb/unable-to-load-index-file-associated-with-pdf.html

 

We will let you know once the issue has been fixed.

 

Thanks,

Adobe Acrobat DC Team

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Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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Hi Adeep, thanks for getting back to me. I appreciate it. This solution would be very difficult for our clients to use.   Thanks, Joe

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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Hi All,

 

Sorry for the inconvenience caused.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) that addresses this issue.

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.... 

 

Let us know if that resolves the issue for you.

 

Thanks,

Meenakshi

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Community Beginner ,
Feb 16, 2021 Feb 16, 2021

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As I posted earlier this update fixes loading the PDX index problem. BUT I have come across another issue that I believe is related. I launch Acrobat and pass along a BPDX file so acrobat should launch and rebuild / build the PDX file set. Since the update of 20135 this is not working. The 20138 patch does NOT fix this problem. Acrobat does launch and the index screen pops up but an error message appears "fatal search engine error (-6) not able to find the file".  This seems related to the original problem so I would bet the solutions are related.  Please advise.

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Community Beginner ,
Feb 19, 2021 Feb 19, 2021

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Thanks for letting us know. This fixed my issue. I hope Adobe can also fix JoePIFS' issue

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Hi,

The issue has been fixed in our latest Acrobat release (version# 21.001.20142). Please update your Acrobat and let us know if you’re still facing this issue.

Thanks
Adobe Acrobat DC Team

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Community Beginner ,
Feb 26, 2021 Feb 26, 2021

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Problem fixed! Thanks!!

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