Unable to make comments on a pdf

Hi jims70073327 ,

Assuming you have Acrobat Reader DC installed on the machine, try resetting preferences for Reader and see if that works:

For Windows -

Close Adobe Reader.

(ii) Go to C:\Users\your username\AppData\Roaming\Adobe\Acrobat\DC, 

(iii) Move the entire DC folder to some other location like temp folder.

     To view temp folder , press and hold Windows key and press R on your keyboard ,type temp in the run dialogue box then press enter.

       If App data folder is not visible under your user name , type %appdata% in run dialogue box and hit enter

(iv) Restart Adobe Reader.

For Mac  -

Close Reader

(ii)Drag the following files from the Users/[Usrname]/Library/Preferences folder to the Desktop:

    Acrobat WebCapture Cookies

   com.adobe.Acrobat.pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist

   The Acrobat folder, which contains prefrences for forms(MRUFormsList), collaboration (Offline Docs), and color settings (AcrobatColor Settings.csf)

(iii) Restart Acrobat.

Let me know the results.

Thank You,

Shivam