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Unable to open a file

New Here ,
Jul 30, 2023 Jul 30, 2023

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If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.

You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
visiting http://www.adobe.com/go/reader_download.

For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.

Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademarkvof Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other

 

HOW TO RESOLVE THIS ISSUE? THANK YOU

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General troubleshooting

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Community Expert ,
Jul 30, 2023 Jul 30, 2023

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@Lhord31384443a6yd 

 

You replied to a 5-year-old resolved thread and I have branched your post to a new thread for you.

 

A few questions:

  • Is this with one document or with all documents?
  • Did it come from a government website?
  • What is your OS and version? 
  • Are you on macOS, Windows, Android, or iOS?
  • Are you using Adobe Acrobat Reader as your PDF viewer? If yes, then which version?

 

Jane

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New Here ,
Jul 30, 2023 Jul 30, 2023

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Good day,

 

● Application form. This might have all documents.

●Yes, its from a government website.

● I dont know

●I tried it on windows and android too. Still cant be open.

  • . Yes, 23.6.0

 

Thank you.

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Community Expert ,
Jul 30, 2023 Jul 30, 2023

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Hi @Lhord31384443a6yd 

 

Many government forms were created with LiveCycle and cannot be opened on mobile devices, which is what I suspected at first. But they do open on Windows.

 

Since it's a government website, can you give us the Form Number and/or a link to the site so we can try opening it? We might be able to see what is going on.

 

Jane

 

 

 

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New Here ,
Jul 31, 2023 Jul 31, 2023

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Like this. Even in window.

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Adobe Employee ,
Jul 31, 2023 Jul 31, 2023

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@Lhord31384443a6yd  Have you attached any message or screenshot above? We haven't received it.

 

I assume you cannot open the file on Windows as well. As it said above, 

 

If you are getting this message while viewing a pdf in a browser, you are most likely trying to open a Dynamic XFA (XML Form Architecture) PDF. To view such pdf documents, we recommend you download the file locally and open it either in Adobe Reader or Adobe Acrobat

.

You won't be able to view the LiveCycle designer files on the web or mobile devices. These files are not supported. 

 

Thanks,

Akanchha 

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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Like this. Even in window.

By @Lhord31384443a6yd

 

Sorry — I don't know what this means?

 

If you replied by email and tried to include a screenshot, the forum software removed it. Use the Insert Image button (mountain and sun) in a Reply window and please post the link to the government form.

 

Jane

 

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