Unable to open a file

[Lhord31384443a6yd]

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HOW TO RESOLVE THIS ISSUE? THANK YOU

[jane-e]

@Lhord31384443a6yd 

You replied to a 5-year-old resolved thread and I have branched your post to a new thread for you.

A few questions:

• Is this with one document or with all documents?
• Did it come from a government website?
• What is your OS and version? 
• Are you on macOS, Windows, Android, or iOS?
• Are you using Adobe Acrobat Reader as your PDF viewer? If yes, then which version?

Jane

[Lhord31384443a6yd]

Good day,

● Application form. This might have all documents.

●Yes, its from a government website.

● I dont know

●I tried it on windows and android too. Still cant be open.

• . Yes, 23.6.0

Thank you.

[jane-e]

Hi @Lhord31384443a6yd 

Many government forms were created with LiveCycle and cannot be opened on mobile devices, which is what I suspected at first. But they do open on Windows.

Since it's a government website, can you give us the Form Number and/or a link to the site so we can try opening it? We might be able to see what is going on.

Jane

[Lhord31384443a6yd]

Like this. Even in window.

[AkanchhaS]

@Lhord31384443a6yd  Have you attached any message or screenshot above? We haven't received it.

I assume you cannot open the file on Windows as well. As it said above, 

If you are getting this message while viewing a pdf in a browser, you are most likely trying to open a Dynamic XFA (XML Form Architecture) PDF. To view such pdf documents, we recommend you download the file locally and open it either in Adobe Reader or Adobe Acrobat

.

You won't be able to view the LiveCycle designer files on the web or mobile devices. These files are not supported. 

Thanks,

Akanchha 

[jane-e]

Like this. Even in window.

By @Lhord31384443a6yd

Sorry — I don't know what this means?

If you replied by email and tried to include a screenshot, the forum software removed it. Use the Insert Image button (mountain and sun) in a Reply window and please post the link to the government form.

Jane