Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0

Unable to open all pdf documents

New Here ,
Oct 19, 2019 Oct 19, 2019

Copy link to clipboard

Copied

Hi All,  please help.  Since yesterday I keep getting this error message when trying to open all of my pdf documents.  

clipboard_image_1.pngexpand image

This is a document I could open before and it definitely is a normal document that opened fine last time.  

 

I have reinstalled Acrobat Reader and have done the updates - please help?

Views

477
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 19, 2019 Oct 19, 2019

Copy link to clipboard

Copied

Question moved to Acrobat Reader forum.

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 19, 2019 Oct 19, 2019

Copy link to clipboard

Copied

What can you see when you open the file in Notepad?

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 19, 2019 Oct 19, 2019

Copy link to clipboard

Copied

Hi, notepad is blank when I try opening it for the fdocument:

 

clipboard_image_0.pngexpand image

 

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 19, 2019 Oct 19, 2019

Copy link to clipboard

Copied

Acrobat Reader can't open empty files.

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 20, 2019 Oct 20, 2019

Copy link to clipboard

Copied

LATEST

The file isn't empty, it's 340 kb's.  Notepad shows empty though

 

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 20, 2019 Oct 20, 2019

Copy link to clipboard

Copied

Not looking good. Take a look in Windows File Explorer at the file sizes. Are they all zero now? If so, there is nothing there.

 

Are these old PDF files from before, that used to be OK --AND-- you saved and kept them on your computer? Or are they coming down from the internet?

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines