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Hiren380336901ok7
Participant
June 13, 2024
Question

Unable to open Dynamic XML form in Adobe Reader (getter 'Please wait' error message)

  • June 13, 2024
  • 1 reply
  • 578 views

All of a sudden we are running into issues with opening Adobe Dynamic XLM forms in Adobe Reader.

1) The form is created in Adobe Experience Manger (AEM), saved as a Adobe Dynamic XML Form (.pdf).
2) The form is then opened with Adobe Pro, where I then do the following:
     Save as other > Reader Extended PDF > Enable More Tools.
3) The saved version is then opened in Adobe Reader, where the form should open and allow end user to fill in the form and save it. However, we are getting the 'Please wait ...' error displays (screenshot below).


This has never happened before.
Why is this happening now for many of my forms and how can it work once again?

   

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
June 13, 2024

You should not do step #2. In fact, I don't think it's possible to do that with LCD/AEM forms at all...

Are you sure you're not opening the file in a browser, or some other application, and then saving it?

You should open the file you created directly in Reader only.

H
Hiren380336901ok7Author
Participant
June 13, 2024

Step 2 is what I've been doing for about 12 years (and not issues until recently), as it allows the form to be filled out and  saved by end users with Adobe Reader. It is the only way that i know of, to convert it (i.e., make it fillable / savable).

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