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1

Unable to open PDF Files Embedded into a Word Document

New Here ,
Mar 15, 2017 Mar 15, 2017

PC STATS:

Windows 7x64 OS

MS Office 365

Adobe Reader DC

Goal:

Open an email in Outlook O365 with an attached MS Word document that contains embedded PDFs.

Issue:

When the Word document is open, all embedded PDF files have a blank Icon and when double clicked, will not produce an action (PDF fails to open).

No error is produced

Current Troubleshooting steps performed so far:

Reboot-Fail

Saved Word document to desktop and open embedded PDF - Fail

Run Repair of Adobe Reader DC - Fail

Disable protected mode in Adobe Reader DC - Fail

Note> PDF files open perfectly fine from any other source (local HDD, network, IE)

Anyone run across this issue?

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