Participant

Question

Unable to play audio in pdf

Forum|Forum|6 years ago
January 27, 2020
5 replies
12015 views

I have the most up to date Adobe reader, flash, and quicktime player. I was able to play audio comments within a pdf before, but all of a sudden I can no longer do that. I keep getting an error message "Cannot find appropriate player for the sound." Please help!

Rich media and 3D

This topic has been closed for replies.

F

Frank Kemper

Participant

Still not solved?

For me this problem is severe as well, as I'm working with eLearning material as well.

Adobe support team - please give us some comments whether zou are workinhg on it...

G

Greg Shone

Participating Frequently

Seems like an easy fix. It would be nice to know if Adobe is planning on elminating some of the options for audio (sound) in Acrobat so we can look for other options if that is the case. They actually had better tools in rich media (sound) in Acrobat 9 where no chessy audio player popped up. I'm am considering dropping Acrobat.

T

Test Screen Name

Legend

We're all waiting to see the future of multimedia after Flash Player shuts down the end of this year. I hope there will be some warning.

ls_rbls

Community Expert

In this support link you may find a few tips to work around the player issue and quality issues:

https://helpx.adobe.com/acrobat/using/rich-media.html

In any case, see how the Adobe Media Encoder works for you.

https://www.adobe.com/products/media-encoder.html

It has a free trial so you can test with it.

Z

Zutcourdia@gmail.com

Participant

Stop mails de Adobe Support communaute.je ne veut pas adhéré à ce service.
Cordialement

G

Greg Shone

Participating Frequently

I am having exactly the same problem bith with audio commenting and buttons with sound. I use .aiff format for the audio. It works fine on my macs without Catalina. No ones knows about why this is happening not even the experts. You can add sound with the Rich Media function but the interface is aweful and the format needs to be in mp3. I hope they get it resolved soon.

P

poetic_72Author

Participant

This is exactly the same thing I'm going through. I have Catalina and the audio comments I get back on a pdf keep giving me that error message. Unfortunately I can't control the audio file type because I'm not the one creating the comments.

ls_rbls

Community Expert

Hi,

++Adding to the discussion,

If you're using the read out loud feature in Reader, make sure that the original PDF document is converted to a supported sound format file such as .mp3

Also, if what you were using Adobe Acrobat (or any other software) to embedd just a sound file to the PDF using the insert rich media tool, ensure that the sound file is also a supported sound format.

Such is the case if the original sound file is a MIDI file, it needs to be converted to .mp3 as well.

Review this guidance if needed: Using Rich Media

G

Greg Shone

Participating Frequently

I am using the button tool and then then play sound option (in actions). It does not support MP3 like the sound tool in Rich Media. It only supports .aiff. It works fine when I open my mac with OS Mohave but not in my mac with Catalina. This is s seroius probelm becuase I have customers who use my PDF eBooks as a language learning tool. So there is either a probelm with Catalina or Adobe no longer supports teh play sound action withe bitton tool. Care to comment.

Lukas Engqvist

Community Expert

Could we have more information on exactly what versions "recent updates" is relative, also you do not say anything about your operating system or hardware. Windows 10? Catalina? In recent times Operating systems need to allow applications to access hardware components so there may be a security issue to resolve in your Operating System.

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