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Unable to print black and white

New Here ,
Jun 29, 2024 Jun 29, 2024

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I am unable to print using any printing driver in black and white. 

When i tick print in grayscale or save ink toner, these do nothing. Also have gone into properties settings and clicked black and white but this also does not help. I never had any issue with this a year ago on a much much older computer...

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Edit and convert PDFs

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Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

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Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.
 
What is the version of the OS and the Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.2089x installed. Go to Help > Check for updates and reboot the computer once.

 

Also check for any pending/missing updates for printer driver and firmware and try updating it. You may also try to remove the printer driver and firmware, reboot the computer and reinstall it from the printer manufacturer website and see if that works.

 

Also please go through the help page (https://adobe.ly/3VZmWRU)

 

Let us koow how it goes.

 

~Amal

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New Here ,
Jul 10, 2024 Jul 10, 2024

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Hi Amal,

It doesnt work with all documents. I am using the most current version and have confirmed it. I have also used the repair installation option and nothing. This issue is with any printer i use and not just one specific printer. I have tried everything. 

Screenshot 2024-07-10 180743.png

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Adobe Employee ,
Jul 10, 2024 Jul 10, 2024

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Hi there

 

We are sorry to hear that.

 

Please collect the print logs as described here https://helpx.adobe.com/acrobat/kb/collect-print-logs-for-acrobat.html and share them via any cloud storage. Just upload the file to the cloud and create a shareable link and send it to us for further investigation. 

 

~Amal

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