Unable to remove print margin in windows 11

[defaultdj0ibs4bylmg]

Hi,

We use a dot matrix to print on to a pre-printed invoice page. Since undating to windows 11, one of our machines is unable to print into the predetermined boxes due to the margin (shown in preint preview as a pink box). See below:

We have a windows 10 machine that doesn't have this same issue, all settings and printer drivers are the same, it just seems to be a problem on Windows 11.  Are there any settings I could be missing to resolve this?

Tested this on Adobe Acrobat Reader and Adobe Acrobat Pro

Thank you in advance
Lee

 

[Meenakshi Negi]

Hi defaultdj0ibs4bylmg,

Thank you for reaching out.

Please check the information provided in the following help document: https://helpx.adobe.com/acrobat/using/crop-pdf-pages.html. Check if that helps.

Also, ensure that the driver for the printers is updated. You may check the latest printer driver information on the following help page: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html. 

If the issue occurring particular files, please share any sample PDF.

Thanks,

Meenakshi