Unable to Sign digitally sign PDF

New Here ,
Oct 08, 2019 Oct 08, 2019

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I have a PDF document that I need to sign digitally, but whenever I choose FILL AND SIGN, I am unable to do so as it is saying that "The author of this form has specified the field which you can fill. Click on any field to start filling form." I cannot paste my signature as well. I think the form is also secured. Please help. THANK YOU.

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Security digital signatures and esignatures

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Adobe Employee ,
Oct 08, 2019 Oct 08, 2019

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Hi Ellery_tan,

 

Thanks for reaching out. as described above, you are unable to sign digitally sign PDF, correct?

 

Have you got the PDF which is already signed, and trying to sign it with your signature?

 

Its a design behavior, once the PDF is signed it gets locked for further editing. You wont be able to edit, once the PDF is signed the document becomes read-only and no further changes are allowed; even a signature can't be added in the document.

 

If you're the only one signer, you can remove your signature and work on the document. If the document is signed by others, you can request the initiator to share an unsigned copy or the source document with you.

 

As stated above, the form is secured, you need to contact the author/creator of the pdf to get the access to edit the file.

 

For more information please use the help article - https://helpx.adobe.com/in/acrobat/kb/edit-signed-PDF.html

 

 

Hope it helps

 

Regards

Amal

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New Here ,
Apr 04, 2022 Apr 04, 2022

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Hi Amal,

 

This is constantly happening to me with Adobe Acrobat - as well as many other people. Someone scans a form and sends it to me. I then receive this error message and am unable to sign it. Does Adobe have plans to fix this?

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi Amy

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs that you try to sign? Please try with a different PDF file and check.

 

What is the workflow/steps you are doing to sign the PDF file? A small video recording of the same would be very helpful.

 

Also, please share the screenshot of the error message and the PDF file in question so that we can check it at our end. https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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New Here ,
Aug 10, 2022 Aug 10, 2022

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Hi Amal

 

as the other writer says, this is a very common and very irritating problem. Is Adobe planning on fixing this bug? Please do not reply by asking me to send video, screenshot etc. - I prefer to have Adobe's suggestion for a workaround and to hear if this will be solved permanently soon. Please note that it is only Adobe that has this problem!

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Adobe Employee ,
8 hours ago 8 hours ago

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Hi there

 

Hope you are doing well and sorry to hear that. Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

If its a file-specific issue please share the file with us for testing as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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