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I was trying out the AI assistant on my Adobe Reader yesterday, but today It showed me a message saying that I am not eligible to use it.
I then purchased it and received 2 confirmation emails, one of which suggested using the tool online or on the Acrobat reader.
The AI assistant seems to be working online but on the reader, it does not.
I tried removing and reinstalling Acrobat Reader but the option to use the assistant disappeared completely.
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Hello,
We are sorry for the trouble.
While we look into this, please check the application preferences to see if the feature is enabled on the device. Assuming you use a Windows machine, go to Edit>Preferences> Generative AI and check if the preference is checked.
Let us know if that helps.
~Tariq
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I have the same problem and it doesn't help to deactivate and reactivate Generative AI.
It also tells me everything I try that 'It looks like this is your first time trying AI Assistant'.