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T
TAHAR94
Participant
April 17, 2024
Question

Unable to use AI assistant on Acrobat reader

  • April 17, 2024
  • 1 reply
  • 1798 views

I was trying out the AI assistant on my Adobe Reader yesterday, but today It showed me a message saying that I am not eligible to use it. 

I then purchased it and received 2 confirmation emails, one of which suggested using the tool online or on the Acrobat reader.

The AI assistant seems to be working online but on the reader, it does not.

I tried removing and reinstalling Acrobat Reader but the option to use the assistant disappeared completely.

    This topic has been closed for replies.

    1 reply

    S
    sprinklr-integration-user
    Inspiring
    April 17, 2024

    Hello, 

    We are sorry for the trouble. 
    While we look into this, please check the application preferences to see if the feature is enabled on the device. Assuming you use a Windows machine, go to Edit>Preferences> Generative AI and check if the preference is checked. 


    Let us know if that helps. 


    ~Tariq

    R
    Rasmus5C41
    Participant
    May 22, 2024

    I have the same problem and it doesn't help to deactivate and reactivate Generative AI.

    It also tells me everything I try that 'It looks like this is your first time trying AI Assistant'.

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