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Unable to use AI assistant on Acrobat reader

New Here ,
Apr 17, 2024 Apr 17, 2024

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I was trying out the AI assistant on my Adobe Reader yesterday, but today It showed me a message saying that I am not eligible to use it. 

I then purchased it and received 2 confirmation emails, one of which suggested using the tool online or on the Acrobat reader.

The AI assistant seems to be working online but on the reader, it does not.

I tried removing and reinstalling Acrobat Reader but the option to use the assistant disappeared completely.

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Adobe Employee ,
Apr 17, 2024 Apr 17, 2024

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Hello, 

We are sorry for the trouble. 
While we look into this, please check the application preferences to see if the feature is enabled on the device. Assuming you use a Windows machine, go to Edit>Preferences> Generative AI and check if the preference is checked. 


Let us know if that helps. 


~Tariq

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