Unable to use free acrobat

[focused_member6630]

I had the free version of acrobat on my computer. My wife logged in to her Pro version on my computer, then logged out. Now I can't get into the free version (which is all I need) because it keeps saying to buy or start a free trial which I don't want to do. We have logged out, uninstalled and reinstalled the free version, rebooting the computer and clearing the casche. Any suggestions? I only need a reader for bills that come in for the non-profit I volunteer for. I do not want the paid version. Thanks.

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[Dave Creamer of IDEAS · Accepted solution]

Uninstall the software. 

Run Adobe CC cleaner and remove the Adobe ID info.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Download and reinstall Reader. (Be sure to deselect the McAfee Virus "offer")

[focused_member6630]

Thank you so much! I kept going around in circles.

[Dave Creamer of IDEAS]

That _should_ work. It's what I would do. Post back if it doesn't work.