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shaunp62453366
shaunp62453366
New Participant
January 17, 2017
Answered

Unable to view PDF file - Getting Error ' need Adobe 8 or higher' [2017]

  • January 17, 2017
  • 16 replies
  • 493857 views

I can't begin to explain my frustration with Adobe help. Your customer care might as well be customer "we don't care" as the most help you offer is dependent upon getting help from others in forums or a bunch of tips that don't help.

 

To my knowledge, I have downloaded Adobe DC. I even uninstalled and re installed Adobe DC. Now, every time I try to open documents attached to Yahoo I get a message:

The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader.   For information on how to install Adobe Reader and configure your viewing environment please see  http://www.adobe.com/go/pdf_forms_configure.

 

Even when I Google I-9 form and try to open the document.....same message.

 

Any help, please.

    Correct answer ~graffiti

    If I right-click the link on this page, B13A - Export Declaration I am able to choose to save it and use File>open in Reader. What exactly happens when you have followed those steps? Remember, open Reader first and use File open after saving the pdf file using the right-click method.

    The reason Chrome isn't opening this file is because Chrome now uses it's own pdf viewer and it can make a mess of these types of dynamic form. Other pdf's may open just fine.

    16 replies

    H
    Hussain30306747gxza
    New Participant
    June 5, 2023

    Even if I save and open with Adobe. It gives me the same error. I just paid for a subscription hoping that would help. Nope.

     

    What utter nonsense

    What a waste of everyone's time and money

     

    How are we still having this issue?? It's been years. Fix it for God's sake

    try67
    try67
    Adobe Expert
    June 5, 2023

    This has nothing to do with a paid subscription. This error happens when the file is incorrectly saved (usually printed to PDF, or saved using some third-party software), instead of being downloaded directly and then opened in Acrobat or Reader. If you do that it should display just fine.

    T
    Tony228081101022
    New Participant
    October 25, 2022

    For those of you who have tried the other methods to get this to work and it didn't, I found another solution: Use Edge and enable IE Mode for the site (Or use IE11 of you still can). govenment websites are rarely updated to use the new browsers.

    Open Edge

    Click the Menu (three dots)

    Click Settings

    Click Default Browser

    Click "Allow sites to be reloaded in Internet Explorer mode (IE mode)" then in the dropdown click Allos

    Click Restart Browser

    Go to the site and open it.  While on the site, click Menu, then "Reload in Internet Explorer mode"

    Hope this helps someone.

    S
    Sandy29569202qor4
    New Participant
    April 24, 2023

    Solid nope. Ugh. I have a Permanent Residency (Gov't of Canada) filled PDF that won't validate to be able to print. My Adobe Reader DC appears to be up to date based on the gov't website links and me on the Adobe website doing a manual update. The PDF form is supposed to "validate" with barcodes to be able to print and it is not working. The gov't help isn't available with the labour "distruption". I can fill out the form no problem. It'a the "validate" that will not work. Without the barcodes from validating, the form can't be submitted and therefore the application not completed. So ridiculous (I mean from the gov't end of things).

    B
    brightmedusa
    Participating Frequently
    July 22, 2022

    It seems to me the only problem is trying to preview the doc from the desktop (or any app) and not opening it in Adobe Acrobat or Adobe Reader. The information is there, even though the preview gives this message.

    It’s stupid, but you simply can’t preview this type of PDF in the OS. It has to be opened in Adobe only to view.

    L
    leslie250985993ap5
    New Participant
    July 2, 2022

    What about documents on your phone? I have the Adobe app that's supposed to be able to open it and I download document, try opening it with Adobe app and it won't work. Cant right click on phone apps. 

    T
    Test Screen Name
    Brainiac
    July 2, 2022

    These documents won't work on a phone. Get them to a Mac or Windows computer and open it with Acrobat Reader. I don't say this is good: complain to the people delivering these files to you.

    M
    Mike243980179wce
    New Participant
    May 17, 2022

    Totally agree. Two times that I have tried and I get a message please wait while I look into your account. Then I never hear from them again.

     

    B
    Blair232122142npq
    New Participant
    February 20, 2022

    Right click the link, open FILE in Adobe DC.. worked great!. Had similar problem.

     

    L
    Lisa23097428xxo4
    New Participant
    February 22, 2022

    I had same issue.  I had to make Adobe Reader my default then it worked correctly. 

    Even though I tried opening using Adobe Reader it was using my previous default of FoxIt.  Once I changed my default to Adobe Reader, it worked!!!! 

    S
    Simon226722714g5l
    Participating Frequently
    January 15, 2022

    After making adobe the default PDF viewr, it still won't open a pdf by double clicking. It needs to be opened within Adobe Reader with "open file".

     

    What year is this? 1995?

     

    And you spend HOURS filling a pdf for immigration purposes hit save, only to have only HALF the damn field be properly saved?

     

    If there is one company that should be dissolved and let modders and internet community provide services it's Adobe... Garbage integration that a simple WEBSITE does better :(I love pdf is a god send).

     

     

      A
      Andy5FA0
      New Participant
      July 1, 2021

      Am having the same issue trying to download files from the state of Ohio Job and family services. Has worked in the past. PAID for upgraded version to make this work still no satisfaction. Doesnt do any good with Adobe support guess I will try State of Ohio IT to get some satisfaction. 

       

      try67
      try67
      Adobe Expert
      July 1, 2021

      You don't need to pay for anything to open such files. You can use the free Adobe Acrobat Reader, but you have to do so on a regular computer, not a mobile device.

        A
        Abby5FD9
        New Participant
        May 24, 2021

        I am having same issue on my iPad. Cannot open in adobe 8 or higher message...... can u help me please

        Bernd Alheit
        Bernd Alheit
        Adobe Expert
        May 24, 2021

        Open the file in Acrobat Reader on Windows or Mac.

        A
        ashfaqqadri
        New Participant
        January 5, 2020

        If I right click the link Application for Canadian Citizenship — Adults [Form CIT 0002] and save to the computer it saves as HTML and if I open the adobe reader  and open this file it gives the following message. Please help as it is most simple taks yet most frustrating.

        Bernd Alheit
        Bernd Alheit
        Adobe Expert
        January 5, 2020

        Open the file with .html extension in a browser.

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