A

Anonymous

Answered

Uninstall Acrobat Reader DC from a Mac

Forum|Forum|10 years ago
April 21, 2015
9 replies
204052 views

PLEASE ADVISE ME HOW TO Uninstall Acrobat Reader DC from a Mac ?

It seems that NO one knows !

Urgent PLEASE

THANKS

This topic has been closed for replies.

Correct answer ~graffiti

Solution 1:

Uninstalling Adobe Reader from Mac OSX completely!

Solution 2:

We're sorry for the trouble you had during the installation of Adobe Reader; please reboot the machine once and remove Adobe Reader from the application by running the uninstaller of Adobe Reader.

Look in the System and User libraries and remove Adobe Reader folders only. Remove any installation files from trash and other location for Adobe Reader.

Remove the Adobe Reader icon from the dock and then reboot the machine.

Once you have removed all the installation files and the Adobe Reader application, open Activity Monitor and close all Adobe-related processes.

Reboot the machine again and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

What is the version of Mac OS installed?

Let us know how it goes and share your observation.

Solution 3:

Did the following:

uninstalled Adobe PRO DC CC from the CC apps manager.
then ran the Adobe Cleanup tool (although it explicitly mentions you should NOT use it with CC versions of Acrobat). It clearly finds some fragment of Acrobat somewhere
the installed Adobe PRO DC CC with the CC apps manager
Did that all a week ago and since it Acrobat works fine (again)

Solution 4:

Refer to the steps given in the following links:

Uninstall Acrobat Reader DC from a Mac

I desperately need to UNINSTALL adobe reader XI from my Mac OSX, does anyone know how?

Let us know if you have further questions.

Solution 5:

I'm so glad your wrote to me... I didn't save the URL, just the zip file to my desktop; however I requested my transcript and just received it via eMail, fortunately it had the link! I went to Adobe Labs and found a warning about this cleaner, it reads as follows:

This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows.

IMPORTANT: THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN A...

AcroCleaner for 10.x and later

http://labsdownload.adobe.com/pub/labs/acrobat_ittools/acrobat_ittools_cleaner_p2_061713.zip

It is very different for MAC:

"There is no uninstaller for Reader XI in Mac. You can directly delete the application from Applications folder, that is just trash /Applications/Adobe Reader.app. Also this may cause a break in Safari functionality to read PDF files using Adobe Reader plugin. To resolve this, go to /Library/Internet Plug-Ins/ and remove AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin" by KARAN MALIK

Solution 6:

If Adobe Acrobat Reader DC shows there, try to quit the process.

Then try to install application from here: Adobe - Adobe Acrobat Reader DC Distribution

S

Swiped

Participating Frequently

In Applications there was no line offering Adobe Reader DC uninstaller. Just the Adobe Reader DC. I have dragged it to Trash and emptied trash. The Adobe icon has disappeared from my Applications in Finder. I wonder what happens to the files Adobe DC labeled with their icon, which I had thought were just held in Microsoft Word. Some of them were hijacked into this Adobe recently, even though I had created them in Word TEN YEARS AGO.

P

Peaceful_Gem98A5

Participating Frequently

It looks like there is no uninstaller for Reader in Mac. By deleting the application from the Applications folder and moving to Trash will be able to uninstall Reader. It looks like a different case with Acrobat Reader, which I can find the uninstaller in Applications > Adobe Acrobat X Pro > Acrobat X Uninstaller:

In most cases, after uninstalling a program on macOS, the Default Open App config will be removed as well. If you still see Reader labeled icons, it means you need extra steps to get rid of the Reader app completely (usually by digging into file directories:)

~Library > Application Support
~Library > Caches
~Library > Logs
~Library > Preferences
~Library > Containers
~Library > Cookies

If you have no ideas what's to do next, refer this specific guide .

S

Swiped

Participating Frequently

Thank you for a good procedural. It starts with the Adobe Acrobat DC, it
progresses to other names Adobe items, and I can’t tell if any of them are
objectionable. The DC program took possession of files I created in Word,
saved them in Adobe DC and wouldn’t let me retain them on Word or transfer
them into plain Word.

I have deleted the DC part and tried the Uninstaller but my computer
declared there was no such app. There is as no Uninstaller offering though
alongside the AA DC listing in Applications. Peculiarities.

I have been able to open files bearing the Adobe logo and they are not
lost, gone or unavailable- my main fear in removing the DC part. Not yet
taken the time to figure if these are locked into AA Though. Some are files
I made in Word ten years ago and only allowed the DC. ‘Upgrade’ or ‘update’
offered by Adobe this Fall 2019. Puzzling.

I still wonder if I trace, in all the odd spots you list in Library where
AADC might remain and delete them, will it also wreck the files of my work
that I might need?
Thank you,
I will look again into what is going on with this on my Mac.

--
Lisa

G

Gary622

New Participant

Hi all

I'm trying to install Adobe Acrobat READER, which I downloaded here:

Adobe Acrobat Reader DC Install for all versions

on a Mac Mini, which once had Adobe Creative Cloud Photographer on it. It's running the latest Mac OS.

I keep getting the error when running the install package:

"Found a higher version Adobe Acrobat Reader in the installation location. Installation will terminate"

background:

- before I tried any of this, I had uninstalled ACC from this system. I'm using that software on a newer/better system now.

- I may have screwed up the uninstall processes at some point by removing software from the application folder, but after realizing that ACC was still running I ran the uninstaller.

- when encountering this problem, I went through the system folders and tried to remove any lingering Adobe folders or preferences.

- I've also tried REINSTALLING the ACC + Lr CC, tried running the acrobat installer, then tried UNinstalling the ACC + Lr CC, no luck.

Chat support with Adobe tried all the usual steps that don't actually work - first they sent me to a shady adware site to download Adobe Reader (?), then when I called them on that, they said to try a different browser with cookies cleared, etc., which I did to humor them - same result. Then they sent me here.

kglad

Braniac

[moved from Adobe Creative Cloud to Acrobat Reader]

A

anranz39892951

New Participant

I upgraded my macbook to mojave 10.14 (18A391), and Acrobat Reader DC(19.008.20071) is frozen every time when I open it. I tried to uninstall it and download the version here Adobe Acrobat Reader DC Install for all versions, it's still not working. I have also tried acrobat DC from my adobe creative cloud package, neither of them work. What should I do?

Kanikas

Community Manager

Moving to Acrobat Reader

R

rayc3603566

New Participant

I want to get rid of the Acrobat Reader DC asap!

So, how to uninstall it from my Mac (MacOS 10.12.5)

Adorobat

Community Manager

Hi rayc3603566,

As per the issue description mentioned above, you want to uninstall Acrobat Reader on your Mac computer, is that correct?

Refer to the steps given in the following links:

Uninstall Acrobat Reader DC from a Mac

I desperately need to UNINSTALL adobe reader XI from my Mac OSX, does anyone know how?

Let us know if you have further questions.

Shivam

D

Duncantho

Known Participant

Adobe's troubleshooting page for installing/uninstalling Reader DC from Mac OS — Troubleshoot issues with updating Acrobat or Reader on Mac OS — tells us how to uninstall "Acrobat Reader" and "Acrobat DC" but is silent on the removal of "Acrobat Reader DC". For plain-vanilla Reader we are told to merely delete it from the Applications folder. For Acrobat DC there's apparently an uninstaller built in. But what about Reader DC?

Will deleting the Reader DC app leave any other files buried somewhere in my system Library or elsewhere? If so, where do I find them? Thanks in advance.

T

Test Screen Name

Braniac

DC isn't really part of the product name, exactly. It's more like a version number. So instructions for Acrobat Reader apply to the version Acrobat Reader DC.

Bear in mind these instructions are to prepare for reinstall. It is NOT and does not claim to be how to fully uninstall.

D

Duncantho

Known Participant

Thanks for that, Test. Do you happen to know if trashing the Reader DC app leaves behind any system files? And of course, if so, where?

~graffiti

Braniac

Lots of people know.

OS X Yosemite: Install, update, and uninstall apps

A

Anonymous

No !

To drag it to the trash is not enough .

There is a cleaner tool somewhere

Thanks

~graffitiCorrect answer

Braniac

Solution 1:

Uninstalling Adobe Reader from Mac OSX completely!

Solution 2:

We're sorry for the trouble you had during the installation of Adobe Reader; please reboot the machine once and remove Adobe Reader from the application by running the uninstaller of Adobe Reader.

Look in the System and User libraries and remove Adobe Reader folders only. Remove any installation files from trash and other location for Adobe Reader.

Remove the Adobe Reader icon from the dock and then reboot the machine.

Once you have removed all the installation files and the Adobe Reader application, open Activity Monitor and close all Adobe-related processes.

Reboot the machine again and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

What is the version of Mac OS installed?

Let us know how it goes and share your observation.

Solution 3:

Did the following:

uninstalled Adobe PRO DC CC from the CC apps manager.
then ran the Adobe Cleanup tool (although it explicitly mentions you should NOT use it with CC versions of Acrobat). It clearly finds some fragment of Acrobat somewhere
the installed Adobe PRO DC CC with the CC apps manager
Did that all a week ago and since it Acrobat works fine (again)

Solution 4:

Refer to the steps given in the following links:

Uninstall Acrobat Reader DC from a Mac

I desperately need to UNINSTALL adobe reader XI from my Mac OSX, does anyone know how?

Let us know if you have further questions.

Solution 5:

I'm so glad your wrote to me... I didn't save the URL, just the zip file to my desktop; however I requested my transcript and just received it via eMail, fortunately it had the link! I went to Adobe Labs and found a warning about this cleaner, it reads as follows:

This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows.

IMPORTANT: THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN A...

AcroCleaner for 10.x and later

http://labsdownload.adobe.com/pub/labs/acrobat_ittools/acrobat_ittools_cleaner_p2_061713.zip

It is very different for MAC:

"There is no uninstaller for Reader XI in Mac. You can directly delete the application from Applications folder, that is just trash /Applications/Adobe Reader.app. Also this may cause a break in Safari functionality to read PDF files using Adobe Reader plugin. To resolve this, go to /Library/Internet Plug-Ins/ and remove AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin" by KARAN MALIK

Solution 6:

If Adobe Acrobat Reader DC shows there, try to quit the process.

Then try to install application from here: Adobe - Adobe Acrobat Reader DC Distribution

A

Anonymous

Hello. I just installed yesterday 2017-01-23 Acrobat Reader DC on my MacBook Pro (mac OS 10.12 Siera). I did so because it was required in the process of sending a recommandation letter to the Houston University Law School (Law school Admission Council, Newtown, Pa 18940). It was needed for reviewing the "as-uploaded" recommandation letter and then authenticating it. Without Adobe Acrobat connected to my browser (Chrome was specified, I first used Chrome and concluded with my regular browser Safari), I was prevented from authenticating, hence prevented from issuing the recommendation later. Now that I succeeded in issuing the recommendation letter, I want to uninstall Adobe Acrobat Reader DC, no longer needed, from my mac.

Acrobat Reader DC for mac

Architecture: x86_64

Build: 15.23.20053.211670

AGM: 4.30.67

CoolType: 5.14.5

JP2K: 1.2.2.37658

On my mac and on the Adobe website, I find no trace whatsoever of any uninstaller. On this forum where I have been routed after asking for advice in the Acrobat application menu > "Help", I saw a reply for Windows installs and saw an earlier similar question from a mac user, unanswered (the unsatisfactory recommendation was simply to discard the Acrobat Reader folder from the application folder).

So I ask this question. Does anyone on this forum know how to uninstall Adobe Acrobat Reader DC from my mac ?

A

Anonymous

I went to the magnifying glass at the top right and searched "downloads". From there, I dragged all downloaded files labeled "adobe acrobat" to the trash bin at the bottom of my screen. Restarted the .pdf I tried to view and it appeared in the old format, showing me that adobe acrobat pro was successfully deleted from my mac.

T

Test Screen Name

Braniac

Oh that's not good. Still leaves system components like browser plugins in place.

P

peterd1946

Participating Frequently

Have an iMac using el capitan

Had Reader DC installed but no sign of it now after an update, so downloaded and reinstalled but right at the end of the installation there was an error as it said Reader was already installed - no sign of it in applications

How do I uninstall?

Meenakshi Negi

Community Manager

Hi peterd1946,

Could you please check the Activity monitor on your Mac.

If Adobe Acrobat Reader DC shows there, try to quit the process.

Then try to install application from here: Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Regards,

Meenakshi

P

peterd1946

Participating Frequently

Hello Meenakshi

Thank you for your suggestion. I went to my Activity monitor and can’t find any sign of Adobe Acrobat Reader DC

The only place I have found some traces are in the Library under Application Support where is a folder called Adobe containing Acrobat (and within that a folder DC) and AcroCef and com.adobe.ARMDCHelper

I don’t want to damage my Flash installation

I gave the wrong OS in my original description - I am using Sierra 10.12.2

Any suggestions?

Thank you again

Peter

J

jenniferk32527459

New Participant

How do I uninstall Acrobat Reader DC from MacBook Pro?

‌

J

jpp1974

New Participant

You need to chat with Adobe Customer Service and ask for their removal tool, it is a zip file called acrobat_ittools_cleaner, they will send you a link. It took me 20minutes before they sent this to me as they said they couldn't help... that was until I asked for a supervisor and told him that there are blogs out there saying that this is a scam by Adobe to force people to use their new product, because you can't remove it on Windows 8.1 as well as the newer Macs. Best of Luck!

pwillener

Braniac

JP Pettinato wrote:

You need to chat with Adobe Customer Service and ask for their removal tool...

Since you have it, why don't you post the download link?

AcroCleaner for 10.x and later

AcroCleaner for 10.x and later

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