Uninstall Reader DC

New Here ,
Feb 22, 2017 Feb 22, 2017

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Hi, I have tried to install reader DC on my W10 PC. It didnt finish. I have tried to uninstall it using the Windows tool but it could not find the file. I tried to reinstall but it said you have the latest version but it would not load. I have manually deleted the adobe folders but cannot uninstall or reinstall or read pdf's! I am stuck. Any help please?

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correct answers 1 Correct answer

Adobe Employee , Feb 23, 2017 Feb 23, 2017

Hi chris64812900,

Could you please try removing the traces of Reader's installation using Cleaner tool which can be downloaded from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ,

Restart the computer.

Install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

(select your operating system, language, and version from the drop-down list).

Let me know if there is any issue while installing the application.

Thank You,
Shivam

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Adobe Employee ,
Feb 23, 2017 Feb 23, 2017

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Hi chris64812900,

Could you please try removing the traces of Reader's installation using Cleaner tool which can be downloaded from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ,

Restart the computer.

Install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

(select your operating system, language, and version from the drop-down list).

Let me know if there is any issue while installing the application.

Thank You,
Shivam

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New Here ,
Nov 18, 2017 Nov 18, 2017

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There is an alternative way to do this if you keep getting 1007 error and still will not uninstall

Adobe updates and uninstall solved For Windows 10

1/ Go to - settings
/ Update & security / Windows update / Advanced Options

2/ When in Advance Options ... tick the box for - " give me updates for other Microsoft products when I update windows "

3/ restart your pc

4/ go to adobe help  and click " Repair installation " and let it run repair.  

(you may want to try step 6 first just in case it works without having to do this step )

5/ restart again

6/ then when still in adobe help click on " Check for Updates"  and   Adobe should update ...

7/ restart again

8/ Go to “ Control Panel “ select “ Uninstall program “

9/  Select Adobe reader dc and then uninstall ….  (or use the uninstall tool)

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New Here ,
Feb 04, 2020 Feb 04, 2020

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I'm at #4 - Adobe doesn't have a "help" on their website - it has support, but there is no option to "repair installation". I searched their entire site.

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New Here ,
Dec 16, 2021 Dec 16, 2021

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Hi. I am facing the same issue. And not able to open. Kindly support quickly

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New Here ,
Feb 04, 2020 Feb 04, 2020

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Hello - I used the adobe cleaner that you listed in the response above.  It removed it from the "install/uninstall programs" from the control panel, so it's not listed as a program, but it's still in the (program files x896) and WILL NOT  remove, even when I log in as admin. 

I can't reinstall because it says there is a newer version - which there is not. 

I have gone through the checklist on adobe; javascript is enabled, malware up to date, etc... 

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New Here ,
Mar 01, 2020 Mar 01, 2020

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I am going thru this same issue. I am not liking this 

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New Here ,
Mar 01, 2020 Mar 01, 2020

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Okay, so what I did was go to see if I needed to update anything which I did. I then restarted my computer and went into the setting and was able to uninstall. 

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