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chris64812900
Participant
February 22, 2017
Answered

Uninstall Reader DC

  • February 22, 2017
  • 2 replies
  • 34406 views

Hi, I have tried to install reader DC on my W10 PC. It didnt finish. I have tried to uninstall it using the Windows tool but it could not find the file. I tried to reinstall but it said you have the latest version but it would not load. I have manually deleted the adobe folders but cannot uninstall or reinstall or read pdf's! I am stuck. Any help please?

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi chris64812900,

    Could you please try removing the traces of Reader's installation using Cleaner tool which can be downloaded from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ,

    Restart the computer.

    Install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

    (select your operating system, language, and version from the drop-down list).

    Let me know if there is any issue while installing the application.

    Thank You,
    Shivam

    2 replies

    K
    katieblue1
    Participant
    February 4, 2020

    Hello - I used the adobe cleaner that you listed in the response above.  It removed it from the "install/uninstall programs" from the control panel, so it's not listed as a program, but it's still in the (program files x896) and WILL NOT  remove, even when I log in as admin. 

    I can't reinstall because it says there is a newer version - which there is not. 

    I have gone through the checklist on adobe; javascript is enabled, malware up to date, etc... 

    W
    whathappned
    Participant
    March 2, 2020

    I am going thru this same issue. I am not liking this 

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    February 24, 2017

    Hi chris64812900,

    Could you please try removing the traces of Reader's installation using Cleaner tool which can be downloaded from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ,

    Restart the computer.

    Install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

    (select your operating system, language, and version from the drop-down list).

    Let me know if there is any issue while installing the application.

    Thank You,
    Shivam

    T
    TheUnkownComic
    Participant
    November 18, 2017

    There is an alternative way to do this if you keep getting 1007 error and still will not uninstall

    Adobe updates and uninstall solved For Windows 10

    1/ Go to - settings
    / Update & security / Windows update / Advanced Options

    2/ When in Advance Options ... tick the box for - " give me updates for other Microsoft products when I update windows "

    3/ restart your pc

    4/ go to adobe help  and click " Repair installation " and let it run repair.  

    (you may want to try step 6 first just in case it works without having to do this step )

    5/ restart again

    6/ then when still in adobe help click on " Check for Updates"  and   Adobe should update ...

    7/ restart again

    8/ Go to “ Control Panel “ select “ Uninstall program “

    9/  Select Adobe reader dc and then uninstall ….  (or use the uninstall tool)

    K
    katieblue1
    Participant
    February 4, 2020

    I'm at #4 - Adobe doesn't have a "help" on their website - it has support, but there is no option to "repair installation". I searched their entire site.

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