Unknown error System Information CGetSigningParams-4043

New Here ,
Oct 06, 2021 Oct 06, 2021

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I have a document that requires a digital signature, as soon as the field is clicked a dialog opens that lets me select the signature I want to use. I've used this digital signature many times without error before.

Now when I select the signature I receive this error:

 

default1k6m9ds41o42_1-1633550956234.png

I then cliek OK and this dialog appears:

default1k6m9ds41o42_2-1633551007124.png

I've deleted and recrewated the signature but still receive the same error.

 

Can anyone point me to some documentation that defines what CGetSigningParams-4043 is and how to resolve it?

 

Thanks.

TOPICS
Crash or freeze , General troubleshooting , Security digital signatures and esignatures

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Dec 01, 2021 Dec 01, 2021

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Hi 

 

Sorry for the delayed response.

 

Please try the below steps and let us know how it works on your end.

  1. Launch Adobe Reader
  2. Select Edit -> Preferences...
  3. Select "Signatures" from Categories
  4. Click "More..." button on Creation & Appearance block
  5. Uncheck "Use modern user interface for signing and Digital ID configuration"
  6. Click "OK" button and then again click "OK" button on Preference dialog

 

Regards

Ria

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New Here ,
Jan 13, 2022 Jan 13, 2022

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I am getting the exact same error message, even though it worked perfectly a week ago.  Ria, I tried the directions you listed above, but there isn't a change. It doesn't list the error number as 4043, but there is still an error.  And it isn't able to make the signature.  

 

Please assist.  Thank you! 

 

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