unreadable text on PDF for some users

Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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I am having an issues where a few users are opening PDFs from a vendor and getting unreadable text (see image), but others with the same version of Adobe Reader DC are able to see the same PDF just fine.

Copying and pasting into a Word doc converts the test to a readable font, and opening the PDF in Edge displays everything fine. Seems like it's only when opening the PDFs from this vendor in Reader that we encounter this issue, and again, not for all users, only a couple.

I have tried repairing and uninstalling/reinstalling Reader, but does not fix the issue.

 

LILLYIssue1.jpg

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Hi Michael

 

Hope you are doing well and sorry for the trouble. As described, PDFs from a vendor are not readable for some of the users.

 

It looks like the font is not properly embedded in PDF or not present on the users machine which is making the text unreadable. Web browsers use their own PDF mechanism to render and display the PDF content and they are not Adobe dependant.

 

Please try the following settings and see if that works for you. Go to Edit (Win) , Adobe Acrobat (Mac) >Ppreferences > Page Display > Under Rendering select 'Use local Fonts' > Click OK

 

For additional information about font embedding please check out the help page: https://helpx.adobe.com/acrobat/using/pdf-fonts.html

 

Regards

Amal

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New Here ,
Apr 01, 2021 Apr 01, 2021

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Same problem, and also images are not printing
Tried what you suggest without luck.
Regards,
Albert.

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New Here ,
Apr 01, 2021 Apr 01, 2021

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Sorry, images were not printing due a problem with the printer. 

Just having trouble with random characters with some PDF's (1.6 version / Acrobat 7) in Adobe Reader while in Chrome or Edge text is showing correctly.

Regards,
Albert.

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Community Beginner ,
Apr 01, 2021 Apr 01, 2021

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I tried that option with no luck.

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Adobe Employee ,
Apr 02, 2021 Apr 02, 2021

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Hi there

 

We are sorry to hear that. Would you mind sharing the PDF file with us as described here: https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so  that we can check it at our end.

 

Regards

Amal

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Community Beginner ,
Apr 07, 2021 Apr 07, 2021

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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Any update on this issue? I have provided you with the PDF in question.

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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Hi there

 

I am sorry for the delay in response.

 

I have checked the PDF file that you have shared and found that it is created using a non Adobe application Axapta PDF producer W6702.
Upon further investigation i have found that the fonts are missing/not embedded in the PDF file and Type 2 CID font is missing/invalid.

 

Please ask the creator of the PDF to create the PDF using Adobe Acrobat DC application and check.

 

Regards

Amal

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