Update : Database could not load table

New Here ,
Jul 19, 2021 Jul 19, 2021

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Hello,

 

I have the version 2019.021.20058 and I try to install the latest version of adobe acrobat reader DC, but when the update start I have this error : "Database could not load table 'InstallExecuteSequence'".

Do you have a clue to realize the installation ?

 

2021-06-15_15h37_41.png

 

Best Regards,

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Crash or freeze , Download and install

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to update the Acrobat Reader and getting the above mentioned error

 

Please check out the steps shared in the help page https://helpx.adobe.com/ca/acrobat/kb/update-errors-acrobat-reader-windows.htmland see if that works for you.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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New Here ,
Jul 20, 2021 Jul 20, 2021

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Hello Amal,

 

Thanks for your reply,

I checked the log, and I have the error code number : 22292021-07-20_09h27_00.png

This error is not listed on your link. If you have another idea 🙂

Best Regards

 

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hi there

 

Thanks for sharing the information. It seems to be a Windows error. Please try to create a new test user profile with full admin rights and try using nd updating the application there and check.

 

Regards

Amal

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